eDreams Unauthorized Subscription Charges And Refund Request Complaint

Robert
eDreams
November 25, 2025 1:32 PM327

A yearly subscription was started on eDreams without my knowledge or consent, and I only realized today that ZAR135 has been charged to my card every month for the past three months, totaling ZAR405. I never received any notification, confirmation message, or invoice regarding this subscription. When I discovered the issue, I tried contacting online support and sent an email, but I couldn’t reach anyone, and the only number provided was an international phone line I wasn’t able to call. I request that my subscription be canceled immediately and that the total amount charged to my card so far be refunded.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

eDreams charged me for Prime Membership without my consent, how can I get a refund?

1 Followers
3 Comment171 Complaint

eDreams appears to be unresponsive to customer concerns. How and where can I officially file a complaint against the company?

80 Complaint

Similar Complaints

eDreams Auto-Charged My Card Without Consent — Support Not Responding

Fatih
eDreams
November 16, 2025 11:56 PM396

A yearly subscription was started on eDreams without my knowledge or consent. I only realized today that $8 has been cha...

eDreams Billed Me Monthly for Prime Even Though I Did Not Join

Portia
eDreams
September 12, 2025 11:53 AM356

Dear eDreams Customer Support, I recently noticed that I have been charged R135 per month since May for a subscription w...

No Support From eDreams After Unauthorized Credit Card Charge

Oğuz
eDreams
September 8, 2025 10:50 AM454

On 08.09.2025, a charge of €99.99 was taken from my credit card by eDreams without my knowledge or approval. I never sig...