On October 18, 2025, I made a daily car rental reservation through the eDreams app at the Sixt branch located at Mardin Airport (Reservation No: 97267*45). However, when I arrived to pick up the vehicle, I was told that a flight ticket was mandatory and therefore the car could not be handed over to me.
At no point during the booking process — either before or after payment — was I informed of such a requirement. The branch staff told me to contact eDreams support, but the app does not mention any flight ticket requirement.
As a result, I could not receive the vehicle and my trip was seriously disrupted. Sixt informed me that the payment had been refunded and that eDreams would handle the refund, but my ₺7,600 has still not been credited to my account.
Because of this situation, I had to rent another vehicle from a different company for ₺12,000, causing financial loss and significant inconvenience during my trip.
I request that my ₺7,600 payment be refunded immediately, that my additional ₺12,000 expense be compensated, and that I receive an official apology from both eDreams and Sixt for the lack of transparency and poor handling of the situation.
On October 16, 2025, I rented a Renault Clio through eDreams from Sixt at Diyarbakır Airport. My reservation number is TR870717717690. I paid a total of ₺26,500 by credit card. However, the vehicle was not delivered to me due to a name mismatch on the card. I also never received any invoice, email, ...
On April 2, 2025, at 08:15, I made a car rental reservation through the eDreams website, selecting a vehicle from the Sixt branch. However, when I went to pick up the car, I was told the vehicle wasn’t available in their fleet. The staff then claimed that eDreams is just a broker platform and referr...
On April 2, 2025, at 08:15, I rented a car from a Sixt branch through the eDreams website. I paid the full amount in advance via the platform and received a confirmation of my booking. Later, I was informed that the vehicle was not available in their fleet. They stated that they are an agency operat...
On September 18, 2025, I rented a car through eDreams to pick up at Ankara Airport. I had a very important appointment that day, so it was essential for me to collect the car on time. However, when I arrived at the airport desk, the representative refused to accept my internationally valid driver’s ...
I booked a rental car two weeks in advance on eDreams Car (reservation number: TR152687450) through Sixt Rent a Car. However, on the day of the rental, Sixt refused to give me the car, claiming my driver’s license was not eligible—even though this was never mentioned during booking. Despite not usi...
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