I Face Refund Delay After eDreams and Sixt Refused My Rental Without Flight Ticket
On October 18, 2025, I made a daily car rental reservation through the eDreams app at the Sixt branch located at Mardin Airport (Reservation No: 97267*45). However, when I arrived to pick up the vehicle, I was told that a flight ticket was mandatory and therefore the car could not be handed over to me.
At no point during the booking process — either before or after payment — was I informed of such a requirement. The branch staff told me to contact eDreams support, but the app does not mention any flight ticket requirement.
As a result, I could not receive the vehicle and my trip was seriously disrupted. Sixt informed me that the payment had been refunded and that eDreams would handle the refund, but my ₺7,600 has still not been credited to my account.
Because of this situation, I had to rent another vehicle from a different company for ₺12,000, causing financial loss and significant inconvenience during my trip.
I request that my ₺7,600 payment be refunded immediately, that my additional ₺12,000 expense be compensated, and that I receive an official apology from both eDreams and Sixt for the lack of transparency and poor handling of the situation.
