On the night of October 3rd to October 4th, I rented a Peugeot 3008 through eDreams Cars, with the local rental provider being Essence Car, at Izmir Adnan Menderes Airport (Turkey). However, when I arrived to pick up the vehicle, the rental company refused to deliver the car, stating that the reservation needed to be canceled. As a result, I was forced to rent another vehicle from a different company.
Following this issue, I contacted eDreams Cars via email (CarHi**@carrental.edreams.com) to request a refund, and a case was opened. However, despite nearly a month passing since the payment on October 1, 2025, I still haven’t received a refund for the amount of $122. Furthermore, there is no customer service phone number available for me to reach a representative directly.
I kindly request a full refund of the $122 paid via credit card under reservation number TR861534970 as soon as possible. I expect my issue to be resolved promptly and my refund processed without further delay.
On September 18, 2025, I rented a car through eDreams to pick up at Ankara Airport. I had a very important appointment that day, so it was essential for me to collect the car on time. However, when I arrived at the airport desk, the representative refused to accept my internationally valid driver’s ...
On June 7, 2025, I booked a rental car through eDreams, paying a total of ₺8,291.24. Shortly after, I was notified that the booking had been canceled by the company. However, despite the cancellation, the charge still appears on my bank account as a pending transaction. I have not been able to acces...
I made a car reservation with eDreams for June 25, 2023, with a pickup date of July 2, 2023. My reservation code is TR734999740. Despite providing all the flight details for my Istanbul-Bodrum THY flight, including departure and arrival times, they canceled my reservation because the car rental was ...
I rented a car through EDreams from a company called Dreams for November 28 to December 1 in Ankara, Turkey. I made a prepaid payment of $168. However, during the payment or reservation process, there was no clear information stating that I would be required to provide a credit card with a 750-euro ...
On October 16, 2025, I rented a Renault Clio through eDreams from Sixt at Diyarbakır Airport. My reservation number is TR870717717690. I paid a total of ₺26,500 by credit card. However, the vehicle was not delivered to me due to a name mismatch on the card. I also never received any invoice, email, ...
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