I am writing regarding an unwanted charge of €99.99 taken from my Belgian bank account yesterday for an eDreams Prime subscription. When I accepted Prime, I clearly believed it was a free service or a free trial, and I did not intend to pay this amount. After noticing the charge, I tried several times to contact your customer service, but I only reached an AI assistant that eventually gave me a phone number I cannot call from Belgium, leaving me unable to resolve this issue directly with you. I request a full refund of the €99.99 that was charged and the immediate cancellation of my eDreams Prime membership. I also ask that you ensure no further amounts are taken from my account in the future.
Hello, I have just noticed a charge of €89.99 on my bank account for an eDreams Prime subscription. I did not intend to subscribe to a paid plan; it was only a free trial that I did not wish to renew. I therefore request (1) the immediate cancellation of my Prime subscription to prevent any future c...
On 08.09.2025, a charge of €99.99 was taken from my credit card by eDreams without my knowledge or approval. I never signed up for a membership, never authorized any subscription, and never gave consent for this payment. It is unacceptable to be charged for a membership that I never applied for. I ...
On July 17, 2024, €89.99 was charged to my credit card for an eDreams Prime membership. When I purchased my ticket this month, there was no indication of a Prime membership, and I am usually careful about these things. I had used a one-month free trial, but it seems they reflected it as a continuati...
I recently discovered that an eDreams Prime membership was started on my account without my knowledge or consent, and a total of €119.99 (around ₺) was withdrawn from my bank account. I have no idea when or how this subscription was activated—there was no clear notice, no confirmation email, and cer...
On November 25, 2025, I noticed that €119.99 had been charged to the credit card linked to my eDreams account without my knowledge or consent, listed as a “Prime Annual” fee. The transaction appears in my card activity as originating from Barcelona. I only created an account and registered my card ...
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