Edreams Prime Unauthorized Renewal Charges And Double Billing Complaint

I am writing to report unauthorized charges related to my eDreams Prime annual subscription and to request an urgent solution. Without my authorization, eDreams has reduced my annual Prime fee, and in an extreme case it has been charged twice. Specifically, on November 15 an amount of $118.84 was charged to my credit card from BAC San José, and on November 22 another charge of $117.85 was made to my credit card from Banco Nacional de Costa Rica. I did not authorize these renewals or double charges. Last year I had already indicated, through chat, that in 2024 I would not continue with the eDreams Prime subscription, so I consider these charges to be completely improper. Additionally, your telephone service is extremely difficult to access; the platform seems designed not to resolve issues, since for every procedure a reservation number is requested, and as there is no reservation in my case, the communication is simply cut off. This makes it almost impossible to clarify or resolve the problem through your official channels. Due to all of the above, I formally request a full refund of both amounts charged ($118.84 and $117.85) to the respective credit cards, the immediate cancellation of my eDreams Prime subscription, and written confirmation that the subscription has been definitively cancelled and that no further charges will be made. I kindly ask that this situation be resolved as soon as possible.