eDreams charged me for Prime Membership without my consent, how can I get a refund?
3.573 Views
Xolvie Resolution Specialist7 Ocak 2025 09:55
If eDreams charged you for a Prime Membership without your permission, act swiftly to address the situation.
Log onto your eDreams account, go to "My Prime Account," and cancel your subscription to avoid future costs.
You may discover comprehensive cancellation instructions on their website. edreams.com (https://www.edreams.com/blog/cancel-edreams-prime-subscription/)
Next, contact eDreams customer support and request a refund. Prime members get access to a dedicated 24/7 support hotline, which is included in booking confirmation emails.
For assistance, visit the eDreams Help Centre or use the website's chat tool. Provide your account and charge information for faster processing.
If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.
2
Related Complaints
Cancelled eDreams Prime Immediately but Refund Request Ignored
June 17 5:09 PM
I am writing regarding an unauthorized eDreams Prime charge of €89 that was taken from my credit card on 16 June, after ...I purchased a flight through your platform. I only intended to buy a single flight, and at no point did I knowingly agree to or wish to subscribe to eDreams Prime. The card I used
eDreams Subscription Cancellation
June 16 1:33 PM
I am writing regarding an unwanted renewal of my eDreams Prime subscription. My account is registered under the name Ðev...rije P*** R*** with the email address 04dj***@gmail.com, and the subscription is a yearly eDreams Prime membership managed through the mobile app. On 15.06.2026, an amount of aroun
eDreams Wrongly Charged Subscription Fee
June 8 6:38 PM
I recently discovered a charge of £79.99 taken from my account with The Co‑operative Bank on 30/08/25 for an eDreams fli...ght booking–related subscription that I was not aware I had. I did not knowingly subscribe to any ongoing service with eDreams and only became aware of this when I saw the £79.99 c
Edreams Prime Subscription Not Being Cancelled When Promised
June 3 3:15 PM
I have an ongoing issue with my eDreams Prime subscription that started in June 2024 and is still not resolved. Without ...my clear consent, a Prime subscription fee was taken from my account, so I contacted eDreams by phone. During that call I was assured that my Prime subscription would be cancelled
eDreams Prime Renewed Without Consent and Refund Not Received
June 1 2:41 PM
I am writing to raise a serious complaint regarding the unauthorized renewal and refund of my eDreams Prime annual subsc...ription. My Prime subscription was charged to my account on 1 June 2024, 1 June 2025 and 1 June 2026, each time for an amount of 99.99 EUR. I was never asked for my consent for the
I Need a Refund for an Unauthorized eDreams Prime Membership Charge
May 26 5:25 PM
On 25 May 2026 at around 10:26 a.m., an amount of 99.99 EUR was charged to my credit card from Garanti Bank by eDreams P...rime for a premium subscription that I did not authorize. I did not knowingly subscribe to any Prime membership, and I never approved this payment, so I consider this charge to be
eDreams Charged Me for Prime Without My Consent
May 20 5:42 PM
Today I was charged 89,99 € for an eDreams Prime subscription that I did not consent to. I only noticed the charge after... it appeared on my Visa card, which is linked to my account in Spain, and I immediately cancelled the subscription as soon as I saw it. After cancelling, I tried to contact eDreams
Edreams Prime Taken Without My Permisson Or Knowledge
May 20 2:18 PM
I am writing to dispute a charge of £79.99 that was taken from my account on 14 April 2026 by eDreams for a Prime member...ship that I did not knowingly authorise or consent to. The amount was ultimately withdrawn through my PayPal account. I was not aware that any subscription had been activated with
eDreams Refund Request - And Membership Cancellation
May 16 1:53 PM
I noticed that an amount of 36.731 HUF was charged to my Visa Debit card on 2026.04.30 at 07:51:38 in connection with eD...reams, even though I have never knowingly created any membership with eDreams and I have never made any purchase for this amount. I did not authorize this transaction, and I was no
Cancellation And Refund Request – eDreams Prime
May 14 8:08 PM
On 14 May I discovered an unauthorized direct debit of £89.90 taken from my Lloyds card for an “eDreams Prime” subscript...ion. I only purchased a ticket from eDreams and did not at any point intentionally subscribe to eDreams Prime or agree to a paid membership. As soon as I noticed the charge, I aske
eDreams Annual Subscription That I Never Consented To
May 14 5:26 PM
I live in the United Kingdom and have been repeatedly charged by eDreams on my credit card for a subscription that I do ...not recall ever signing up for and have never used. Despite this, the payments have continued for years, and this year alone the total taken from my account is around £80. I tried
eDreams Refused To Stop Unauthorized Subscription Charges
May 11 5:33 PM
On January 3, 2026, I started an eDreams Prime free trial membership while purchasing an airline ticket through the eDre...ams application. However, after the trial period ended, I was automatically transferred into a yearly subscription plan with monthly payments without any clear approval or confirm
Unauthorized eDreams Prime Subscription Charged My Card Repeatedly
May 3 5:30 PM
As a user living in Türkiye, I used eDreams only to purchase an airline ticket without creating a membership account. H...owever, after entering my credit card information on the website, an eDreams Prime membership was activated without my knowledge or consent, and membership fees were charged to my
eDreams Incorrect Charges - Request Refund
April 28 11:49 AM
I am writing regarding unauthorized charges for an eDreams Prime subscription linked to my recent flight booking with bo...oking reference 24747866398. I have been charged for a Prime subscription that I did not knowingly subscribe to and did not agree to pay this amount. On 25/03/2026, an amount of R2
eDreams Charging Me Monthly Without Clear Subscription Consent
April 21 5:19 PM
After completing a transaction on eDreams, a membership was somehow created without my clear knowledge, and for approxim...ately 9 months, around $10 has been automatically charged to my card every month. Even though I never gave explicit consent to any subscription, these amounts have been continuousl
I Face eDreams Prime Subscription Charge Without Consent
April 21 10:49 AM
On the morning of April 28, 2026, I booked a flight ticket for my niece, Samarah Tonk**, through eDreams from Cape Town ...to Johannesburg under booking reference S6PHVZ. At the time of purchase, when I paid with my bank card, I was not clearly informed that any subscription would be added to my bookin
Unauthorized eDreams Prime Subscription Took €99.99 From My Account
April 20 3:20 PM
Because I had previously purchased airline tickets through the eDreams mobile application, my Wise account information w...as already saved in the system. On April 20, 2026, at approximately 12:14 a.m., €99.99 was withdrawn from my Wise account without my knowledge or consent under the description of
eDreams Prime Subscription Won't Cancel
April 12 8:59 AM
Last month, I realized that I had been subscribed to eDreams Prime without my knowledge or permission. I never knowingly... approved or requested this membership, yet I was charged a total of 1,075 TL over 2 months through the account linked to the email address nilalisnug***@gmail.com. When I contacte
I Face eDreams Unauthorized Subscription And Cannot Cancel
April 12 8:55 AM
During a transaction on eDreams, I was enrolled in a Prime membership without my knowledge or consent. I noticed this me...mbership last month, and I can clearly state that I never selected or approved it. As a result, a total of $33 has been charged to my card for this Prime membership. As soon as I
I Face eDreams Billing Issue And Cannot Reach Customer Service
April 11 3:01 AM
Even though I never purchased any membership through eDreams, on April 10, 2026, at 14:01:42, my credit card was charged... $167 under the name “Prime Annual” without my knowledge or consent. I have never approved, requested, or made any purchase related to this membership. This is the first time I hav
eDreams Unauthorized $100 Subscription Charge Refund Request
April 8 4:30 PM
My name is Charity Omavowan Ok**. Last month I bought flight tickets to America for myself and my family through Iberia ...operated by Aer Lingus. Today, 8 April, I noticed that an amount of 99.99 was taken from my account, and my bank (AIB) informed me that this payment was made as an annual subscript
eDreams Prime Trial Turned Into Annual Subscription Without Clear Consent
April 8 1:40 AM
On March 13, 2026, while purchasing a flight ticket through the eDreams website, I was offered the Prime option to benef...it from a discount. I selected the 14-day free trial, with the intention of canceling before the trial ended or, at most, paying for a single month if needed. At no point did I see
I Face eDreams Hidden Annual Membership After Free Trial
April 8 1:25 AM
On March 13, I purchased a flight ticket through the eDreams website, and during the process, I was offered the Prime op...tion to get a discounted price. I selected the 14-day free trial. However, when I tried to cancel before the trial ended, I saw a warning that I would lose the discount, so I assum
I Face eDreams Unauthorized Monthly Charges After One-Time Flight Booking
April 7 5:31 AM
I made a flight booking through eDreams on December 19, 2025, and paid an additional R229 ($12) for luggage. After this ...one-time payment, the same amount of R229 ($12) has been deducted from my Capitec bank account every month without my authorization—in January, February, and at the end of March.
eDreams Prime Unauthorized £99.99 Charge Refund And Cancel Request
March 30 11:15 PM
I recently discovered that eDreams charged £99.99 to my credit card on 05/03/2026 for an annual eDreams Prime subscripti...on renewal that I never authorised. I did not make any flight or hotel booking with eDreams, and I did not knowingly agree to renew or pay for this Prime service. I noticed this ch
eDreams
View All Complaints
3 Comment