eDreams charged me for Prime Membership without my consent, how can I get a refund?

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Xolvie Resolution Specialist7 Ocak 2025 09:55

If eDreams charged you for a Prime Membership without your permission, act swiftly to address the situation.

Log onto your eDreams account, go to "My Prime Account," and cancel your subscription to avoid future costs.

You may discover comprehensive cancellation instructions on their website. edreams.com (https://www.edreams.com/blog/cancel-edreams-prime-subscription/)

Next, contact eDreams customer support and request a refund. Prime members get access to a dedicated 24/7 support hotline, which is included in booking confirmation emails.

For assistance, visit the eDreams Help Centre or use the website's chat tool. Provide your account and charge information for faster processing.

If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.

3 Comment

Betty
Please I need a refund on my eDreams prime membership. My 99,99 euro was removed from my card.
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Med
November 20, 2025 4:14 AM
Dear eDreams Customer Service, I am writing regarding the refund of my Prime subscription. On 11 November, I was informed that the refund would be issued within 48 hours; however, I still have not received anything. I was told that this refund was due to an error that occurred when my Prime subscription was activated for this year. I kindly request that you review my case and confirm the date on which I can expect to receive the refund. I would be very grateful if you could process this request as soon as possible, as I urgently need this refund.
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German
November 28, 2025 5:34 PM
Good morning. I am being charged the annual Prime fee without my authorization, and in some cases it has even been charged twice. Therefore, I kindly request a refund. Since last year, I had already stated that I did not want the subscription. Another critical issue is how difficult it is to contact you by phone. It seems the system is designed to prevent communication — for every procedure you ask for a reservation number, and since there is no reservation, the call is cut off. I urgently request a solution, please.
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