eDreams canceled my flight and was expected to issue a refund, but I have not received it yet. What should I do to get my refund?

I purchased a flight ticket through eDreams for a trip from Dakar (DSS) to Shanghai (PVG) scheduled for 11 March, paid via PayPal in the amount of XOF 589,575. The booking was made on 10 February and I cancelled the ticket the same day, yet I am still waiting for my refund. Despite the cancellation ...

I rented a car through the eDreams agency from the Sixt Gaziantep Airport office. When I went to pick up the vehicle, Sixt refused to deliver the car to me, stating that my Findeks credit score was too low. As a result, I requested to cancel the rental and had to rent a vehicle from another agency n...

I am writing to raise a complaint about a refund problem regarding my eDreams Prime booking for a Kenya Airways flight. My flight ticket was suspended by Kenya Airways on 29 December 2025, and despite this, I have not received the refund that I am entitled to. The ticket had been purchased on 26 Dec...

On October 18, 2025, I made a daily car rental reservation through the eDreams app at the Sixt branch located at Mardin Airport (Reservation No: 97267*45). However, when I arrived to pick up the vehicle, I was told that a flight ticket was mandatory and therefore the car could not be handed over to ...

On October 2, 2025, I purchased a Pegasus Airlines ticket for the Gaziantep–Rotterdam flight through eDreams (booking number: 1BFE5Q). The day after the purchase, Pegasus canceled my flight and informed me that I needed to contact eDreams for further assistance. I then reached out to eDreams custom...

On July 12, 2025, I experienced a serious issue with my Turkish Airlines Düsseldorf–Antalya flight, which I booked through eDreams. The ticket I received from eDreams included an incorrect flight number and PNR code. I was never informed about any changes in the airline or flight schedule. When I ar...

On September 25, 2025, my return flight ticket with Frontier Airlines, purchased through the eDreams website, was canceled. I received an email confirming the cancellation on the same day and immediately contacted eDreams through the app’s virtual assistant. I was told that the refund would be proce...

On September 11 around 7:30 PM, I attempted to book a one-way Istanbul–Bangkok flight with Qatar Airways through eDreams (reference number: DDC7KQ). After entering my card details, the transaction first appeared to be approved but then immediately failed and was canceled. Since no money was charged ...

I booked a ticket flight with eDreams agency, and the plane was with Ryanair on 28th November and the return flight is on 1st December. The problem is that the company sent me a email that my return flight has been cancelled. I need a re-routing flight!

Dear eDreams Customer Service, I am writing to formally request a refund for my booking. Below are the details: Booking Reference: 23833500485 Passenger Name: Su M** A**      Travel Route: Tirana → Frankfurt (Flight 1) and Frankfurt → Bangkok (Flight 2) Date of Booking: 28 Aug 2025 When I purchased ...

On June 15, 2025, I purchased a Royal Jordanian ticket for the Aleppo–Istanbul route through eDreams, reservation number YM5JN6, for 7501,61 rl. The flight was canceled, forcing me to purchase another ticket on the same day. I immediately submitted a refund request. Since then, 55 days have passed ...

I don't know if I bought any tickets with eDreams between June 20 and 23, 2025. If I did, why didn't eDreams send me any tickets or confirmation? I know for sure that I tried to book through eDreams, but it didn't work, so I had to book directly with FlySafair. I still had to pay eDreams R3,563.55 o...

Hi Xolvie team, Wizz Air cancelled my TLV ↔ LCA flights (12 & 17 Aug 2025), booked via eDreams - PNR WH1WRF, booking 20327808830. Despite 7 weeks of e‑mails, chat, calls and more, eDreams has not filed the cash refund required by EU 261/2004 and is ignoring follow‑ups. I need your help to:1. Make ...

On the night of July 17, 2025, I completed a flight booking on eDreams.com for a Sky Express round trip from Istanbul to Athens (departing July 2, returning July 5). I entered all my personal information and finalized the payment. My VakıfBank credit card was charged $97.33 (₺3,891.45) successfully....

On the night of July 17, 2025, I used eDreams.com to purchase a round-trip flight with Sky Express from Istanbul to Athens. The travel dates were July 2 for departure and July 5 for return. I entered all necessary information, completed the booking process, and the payment of $97.33 (₺3,891.45) was ...

On December 14, 2024, I purchased two flight tickets from Istanbul to Hong Kong through eDreams TR, operated by China Southern Airlines. Unfortunately, before the flight date, the airline canceled our tickets without any explanation. I immediately contacted eDreams to request a refund. They promised...

I received a refund from Wizz directly to eDreams, and Wizz also sent me confirmation that the amount was successfully transferred. However, eDreams claims they didn’t receive anything, and despite all the calls and messages I’ve left, I still haven’t received any response. There’s no one to talk to...

On April 30, 2025, I received a confirmation for my flight booking through eDreams Prime (Reservation Reference: 22542981433). Unfortunately, my flight was canceled due to a strike in Brussels, as reported in the press (link to article). Since then, I’ve been trying to get a refund for the canceled ...

On June 7, 2025, I booked a rental car through eDreams, paying a total of ₺8,291.24. Shortly after, I was notified that the booking had been canceled by the company. However, despite the cancellation, the charge still appears on my bank account as a pending transaction. I have not been able to acces...

On April 2, 2025, at 08:15, I rented a car from a Sixt branch through the eDreams website. I paid the full amount in advance via the platform and received a confirmation of my booking. Later, I was informed that the vehicle was not available in their fleet. They stated that they are an agency operat...

I purchased a flight ticket from Antalya to Moldova through EDreams for €46, and shortly after booking, I received a confirmation. However, just one day later, I got an email saying that my ticket had been canceled—without any prior notice or explanation. Despite the cancellation, the platform stil...

I booked a rental car two weeks in advance on eDreams Car (reservation number: TR152687450) through Sixt Rent a Car. However, on the day of the rental, Sixt refused to give me the car, claiming my driver’s license was not eligible—even though this was never mentioned during booking. Despite not usi...

I’m very disappointed with eDreams. They have a very strange system. I bought a flight and hotel as a package, and I received a package detail with the total price. Nowhere did it mention whether the ticket was refundable or not. Only after I completed the entire booking did it say the ticket was no...

I’m extremely frustrated with eDreams. I rented a car through their platform, but they ended up changing the vehicle I originally booked without any proper explanation. I requested a refund for the amount I paid, and although they claimed the refund was processed over a week ago, I still haven’t rec...