Dear eDreams Customer Service Team, I am writing on behalf of my parents, Norma and Keith G***, regarding their recent booking made through your company. During their trip to Palma, they encountered significant difficulties as they were unable to check in online for their return flight to France. My parents are 78 and 82 years old, and this situation caused them considerable stress and anxiety during what should have been a relaxing holiday. Upon investigation, it appears that your company may not have the appropriate authorization to sell Ryanair flights, yet the booking was made through yourselves. As a result of being unable to check in online, my parents were forced to pay an additional €60 at the airport in order to board their flight. This unexpected charge effectively increased the total cost of their trip beyond what was originally agreed and advertised. We therefore request reimbursement of the €60 check-in fee as soon as possible. Please confirm the email address or postal address to which we can send the invoice and supporting documentation for this reimbursement claim. We would appreciate your urgent response to resolve this matter promptly.
I am writing to formally file a complaint against eDreams, headquartered in Barcelona, Spain. In one month alone, eDreams charged my bank account three times, each for €89.99, without my authorization, totaling €269.97. These charges were for a one-year "Prime Membership," a service I never consente...
I purchased tickets through eDreams, but they overcharged both me and my friend. To make matters worse, a month later, our cards were charged again without authorization. We are not even sure if our tickets are valid at this point, as there has been no confirmation. Trying to resolve this has been a...
I recently used my credit card to book flights for my brother and his family through eDreams, and at first, everything appeared to be in order. Today, I took a look at my account and discovered an unexpected charge on my card that I neither authorized nor was aware of. I did not authorize eDreams to...
Last year, while booking a flight ticket, I mistakenly signed up for an annual subscription with eDreams, and they deducted around €60 from my bank account. I raised a complaint at the time, and they refunded approximately €55. However, today, they deducted €89.99 from my account as a subscription r...
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