My name is Ş**** Cebelie, and through Enuygun.com I booked flight PNR: K9R37FN with EasyJet, but I was severely mistreated and left stranded. The airline first delayed the flight by one hour, citing a technical issue, and then announced that instead of landing in Basel, Switzerland, the aircraft would be diverted to Lyon, France, where passengers would be transported to Basel on a six-hour bus ride. This was absolutely unacceptable, and due to the unreliability and unprofessionalism of the airline, I and 11 other passengers had no choice but to leave the flight and make our own arrangements. What made the situation worse was the disrespectful and dismissive behavior of EasyJet staff, who spoke down to us and deliberately made the process more difficult. After separating from the flight, it took two hours before we were finally free from the chaos they created. The most heartbreaking part was witnessing how a mother traveling alone with her child was treated: she spent two hours with a 20 kg child asleep in her arms, carrying a bag on her back, crying and begging for help, yet EasyJet did not even provide her with a wheelchair. This level of negligence and lack of humanity is unacceptable for any airline. From what I have learned, EasyJet has a pattern of such behavior, showing no respect for its customers. I fully intend to take legal action against the airline for the distress and damages caused, and I expect immediate accountability and proper compensation for this incident.
I’m filing this complaint after experiencing a shocking level of negligence and disrespect from Pegasus Airlines. Despite having valid tickets for the 17:00 Istanbul–Gaziantep flight, I was denied boarding along with my mother and my 11-month-old baby—and we ended up stranded at the airport, homeles...
Today, I flew with EasyJet from Paris to Nice with my family for a four-day holiday. Unfortunately, due to mishandling by the airline, all five of our suitcases were left behind in Paris, leaving us without any of our clothes, personal items, or essentials. Immediately after landing, we reported the...
On December 24th, I flew with EasyJet from Antalya to Basel. At check-in, I presented my cabin bag, which met standard size requirements. The check-in agent attached a tag and issued my boarding pass without any issues. However, just a few steps away from the counter, another staff member claimed m...
I had a nightmare experience with Pegasus, and I’m absolutely furious. My daughter needed a wheelchair bag while flying back from Rome, so we asked at check-in whether we would need to pay an extra fee if we bought one at the store inside the airport. They said no. We bought the bag, but just as we ...
On December 23, I had a connecting flight from Çukurova to Brussels via Sabiha Gökçen, scheduled for 11:55 AM. I arrived at the gate half an hour early and asked the staff if boarding had started. I was told it had not, so I sat down to wait. Fifteen minutes later, I asked again, only to be informe...
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