EasyJet Damaged My Luggage During Flight From Bristol to Istanbul

On December 9, 2024, I flew with EasyJet from Bristol, UK, to Istanbul, Turkey. Upon arrival at Istanbul Airport at 8:30 PM local time, I discovered that both of my suitcases were severely damaged. I immediately reported the issue to the Havaş unit at the airport, where a damage report was filed. They assured me that the matter would be forwarded to the airline for resolution.

Additionally, I created a claim on EasyJet's website to address my complaint and requested compensation for the damage. However, to date, neither Havaş nor EasyJet has resolved the issue or contacted me.

Here are the details for reference:

Havaş Report Ref: istu 210109
EasyJet Ref No.: ej 192737
I am highly disappointed by the lack of communication and action from both parties. I expect an immediate resolution to this matter, including proper compensation for the damage to my luggage.