EasyJet Partner Failed to Return My Car Rental Deposit

I am writing regarding a serious issue involving a car rental reservation that I made through the EasyJet platform.

I booked a rental vehicle for the period April 4–7, 2026, to be collected at Antalya Airport, under reservation number TR909729970. The vehicle was supplied by Eren Rentacar / Long Car Rental. According to the EasyJet rental voucher ("bon de location"), a €1,100 security deposit would be required.

However, on April 4, 2026, my credit card was charged ₺58,047.00 in a single transaction. When I later reviewed the transaction, I discovered that the payment had not been processed by the rental company. Instead, it had been charged by a completely different company named "Erbay Emlak İnşaat Antalya," which appears to have no connection to the car rental business.

This has raised serious concerns regarding the handling of my payment and the integrity of the booking process facilitated through the EasyJet platform.

The vehicle was returned on April 7, 2026, at 10:15 a.m. in perfect condition, with no damage, and a return report confirming its condition was completed. Despite this, more than two months have passed and the ₺58,047.00 security deposit has still not been refunded.

In an effort to resolve the matter, I have taken the following steps:

On May 19, 2026, I submitted a written complaint to EasyJet.
On May 24, 2026, EasyJet requested proof of payment, which I provided the same day.
On June 1, 2026, I sent a formal written notice to EasyJet requesting resolution, but I have received no response.
I also filed a chargeback dispute with my bank.
On May 19, 2026, I sent a written complaint to Eren Rentacar, followed by a formal notice on June 1, 2026. The only response I received was that the matter was "under review."
Long Car Rental has neither responded to my formal notice nor returned my telephone calls.

Despite all of these efforts, the matter remains unresolved.

I respectfully request that the ₺58,047.00 security deposit collected through the EasyJet booking platform be refunded to me without further delay.

In addition, I request a clear written explanation as to why my security deposit was processed by a company named "Erbay Emlak İnşaat Antalya" instead of the vehicle rental provider identified in my reservation documents, and how such a payment arrangement occurred.

Given the amount involved and the unusual payment recipient, I consider this a serious matter that requires a full investigation and a transparent explanation.

I look forward to your prompt response and a fair resolution of this issue.