On December 24th, I flew with EasyJet from Antalya to Basel. At check-in, I presented my cabin bag, which met standard size requirements. The check-in agent attached a tag and issued my boarding pass without any issues.
However, just a few steps away from the counter, another staff member claimed my bag did not meet size requirements due to its wheels, stating I had to pay 48 euros. I protested and asked them to allow my bag on the flight since the check-in was already processed, but they refused to reconsider, forcing me to pay the fee.
This was my first time flying with EasyJet. While the aircraft and crew were excellent, this incident felt unfair and unnecessary. I urge EasyJet to review this matter and refund the fee. M***** A**.
On December 7, 2024, I flew with EasyJet on flight U21279 from Basel to Antalya. Along with my ticket, I paid for an extra 26kg baggage allowance in advance. However, when I tried to split that allowance across two suitcases—still totaling 26kg—I was told by the gate agent that I had to use a single...
On August 31 at 7:00 AM, during boarding for EasyJet flight EJU1959, I was unexpectedly charged an additional €58 for my carry-on bag — an amount that was more than twice the price of my ticket. This fee was requested at the very last moment without any reasonable explanation, causing significant in...
On June 28, 2025, my spouse and I arrived at Antalya International Terminal to fly to Basel via SunExpress Airlines. We were each allowed 4 kg cabin baggage (8 kg total), and we had only one small wheeled cabin bag between us. The check-in agent placed a cabin tag on our bag and handed us our boardi...
We booked a flight with EasyJet from Milan to Kos, but I accidentally entered my name twice during check-in instead of my spouse’s. This mistake cost us a €70 penalty. On top of that, our luggage didn’t fit in the control point, and we were charged €58 per bag. What’s worse than the fines was the wa...
I bought tickets weeks in advance for the 06:35 flight from Basel to Mallorca on September 28th. I reserved an eight-night hotel stay and rented a car. We're a group of three, with two tiny carry-on bags weighing 8 kilograms apiece and one large 20-kilogram luggage. Despite having paid for the huge ...
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