On August 31 at 7:00 AM, during boarding for EasyJet flight EJU1959, I was unexpectedly charged an additional €58 for my carry-on bag — an amount that was more than twice the price of my ticket. This fee was requested at the very last moment without any reasonable explanation, causing significant inconvenience. Despite raising the issue with the staff and later contacting customer service, I received no response.
I find EasyJet’s practice unfair. To resolve this issue and to prevent similar situations from happening again, I request a refund of the €58 I was charged, along with an apology.
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On my last three EasyJet flights—today’s Geneva flight, the June 2 Berlin flight, and the August 8 Geneva flight—I have continuously faced baggage issues. My bag measures 32x45 cm and fully complies with EasyJet’s size standards. However, on each occasion, I was asked to pay additional fees for diff...
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