On December 9, 2024, I traveled from Bristol, England, to Turkey with easyJet. Upon landing at Istanbul Airport at 8:30 PM local time, I discovered that two of my suitcases were damaged. I immediately reported the issue to the Havaş unit at Istanbul Airport, and they created a necessary damage report. They assured me that they would forward the issue to the relevant airline to address my grievance. Additionally, I opened a case on easyJet's official website to resolve the matter. However, to date, neither Havaş nor easyJet has resolved the issue. The case details are as follows: Havaş Report Ref: istu 210109, easyJet Ref No.: ej 192737.
On December 9, 2024, I flew with EasyJet from Bristol, UK, to Istanbul, Turkey. Upon arrival at Istanbul Airport at 8:30 PM local time, I discovered that both of my suitcases were severely damaged. I immediately reported the issue to the Havaş unit at the airport, where a damage report was filed. Th...
On September 22, 2023, I reported my damaged baggage at Istanbul Airport. I later sent the report along with the required documents to Turkish Airlines via their website. On October 4, 2023, the report was forwarded to the compensation department. Despite being promised a response within 21 business...
On 03/02/2024, after my flight from Brussels to Istanbul with THY, I noticed that my baggage was broken inward from the top right corner when I received it. I reported the issue to the relevant department at Istanbul Airport. As instructed online, I created a claim for my damaged baggage with the ap...
On November 19, 2023, during my flight from Podgorica to Istanbul Airport with Turkish Airlines, my suitcase was damaged. I approached the Turkish Airlines desk at Istanbul Airport to inquire about the necessary procedure for my suitcase. They saw my suitcase and directed me to submit a complaint w...
On September 22, 2023, I filed a report for my damaged luggage at Istanbul Airport. Then, I emailed the report along with the requested documents on the Turkish Airlines website. On October 4, 2023, the report was directed to compensation science. Although they should respond within 21 business days...
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