Videos from my DJI drone download with errors or have low quality. How can I fix this?

Why video files may save incorrectly and how to fix it. Here are useful and up-to-date recommendations:

Check your memory card

Use a high-speed UHS-I U3 card or higher.
Video errors occur if the card is too slow or worn out.
Try another card and format it directly in the drone.

Format the memory card before filming

Do this regularly.
Formatting removes hidden file system errors.

Do not remove the memory card before recording finishes

If recording doesn’t complete properly, the file will be corrupted.
Always wait for the recording indicator to confirm it has stopped.

Download videos directly from the card via card reader

Transferring through Wi-Fi reduces quality and sometimes causes download errors.
The safest method is inserting the card into a computer.

Check video settings in DJI Fly

Low-quality output often happens because of basic settings:
– low bitrate;
– 1080p instead of 4K;
– auto mode that increases noise.

Set: maximum resolution, maximum bitrate, and proper FPS.

Drone overheating can reduce video quality

When overheating, the camera may lower bitrate to protect the sensor.
Take breaks between long recordings.

Update firmware for the drone, controller, and app

Video-quality bug fixes are often included in updates.

If files are corrupted

Try repairing them with video recovery software on your computer.
Many files can be restored if the original bitrate was stable.

If your videos continue downloading with errors or show poor quality even after following all steps, be sure to document the situation on Xolvie — this helps secure proper support and may lead to camera or motherboard repair if needed.