DJI Mini 4 Pro Developed Cracks Without Impact and Warranty Was Denied

I purchased my Karfo Karacasulu-authorized DJI Mini 4 Pro drone in December 2024, specifically choosing it over more affordable alternatives because I trusted Karfo Karacasulu’s warranty coverage and after-sales service quality. I paid extra for this assurance. Throughout the time I used the product, I handled it with great care and attention. The device never hit any obstacles, fell, or suffered any impact with any surface.

Despite this careful use, small cracks began appearing on the main body of the device on their own, as if low-quality plastic made from recycled material had been used. The cracks first appeared on the front section and gradually spread to other areas of the device. Since there was no impact, collision, or user-related damage, I believe this is entirely due to poor material quality or a manufacturing defect.

I sent the device to Karfo Karacasulu’s authorized technical service on July 18. In the SMS notification I received, I was informed that these cracks were “not covered under warranty” and that no repair or replacement would be provided. Considering that there are no impact marks, no user-caused damage, and the deformation clearly indicates a material defect, excluding this issue from warranty coverage contradicts Karfo Karacasulu’s claims of providing reliable warranty support.

I request that my issue be resolved regarding this defect that was not caused by me, and that my device be repaired free of charge under warranty or replaced with an identical unit if possible. Otherwise, I would like to state that I will apply to the Consumer Arbitration Board using the evidence of the impact-free cracks on the device and the service-related SMS messages, and I will pursue all of my legal and financial rights.

I do not have a budget to simply throw away, and I expect the warranty rights I am entitled to be respected. I request that Karfo Karacasulu review this unfair warranty rejection decision and resolve my complaint as soon as possible.