My DJI drone won’t connect to the DJI Fly app. How can I restore the connection?

Why the connection may not work and how to restore it. Here are useful, up-to-date recommendations:

Check your smartphone’s compatibility with DJI Fly

The app works only on specific phone models.
If your smartphone is not supported, the connection will be unstable or impossible.

Update the DJI Fly app and the drone firmware

Outdated versions often cause connection errors.
Update the app, charge the batteries, and connect the drone to the controller.

Restart the drone, controller, and smartphone

A full reboot clears frozen processes.
Turn the devices on in the correct sequence:
– controller first,
– then the drone,
– then the app.

Replace or reconnect the cable

For the DJI Mini and Air series, the problem is often the cable between the smartphone and the controller.
Try a different cable or a different port.

Check the app permissions

DJI Fly must have access to USB, Bluetooth, storage, and location.
If any permission is disabled, the connection may fail.

Disable VPN, battery-saving mode, and third-party utilities

These can block network access or the USB connection.

Use the original cable and avoid bending it

Poor-quality cables often create a false connection.

Reset the controller settings (if your model supports it)

This helps resolve software conflicts.

If your DJI drone still doesn’t connect to DJI Fly, be sure to share the problem on Xolvie — it can help prompt a response and a solution from support.