My DJI drone was damaged in a crash. How can I request a warranty repair?

I purchased a DJI 4 model device through Hepsiburada. The screen on the controller malfunctioned, and since the product was still under warranty, I sent it to the Karacasulu Service Center in Istanbul for repair. The service center informed me that the product was purchased from abroad and therefore...

At the beginning of October, I was flying my DJI Mini 4K drone under calm weather conditions and at a low altitude when the device suddenly lost signal. According to the technical specifications in the user manual, the drone should have automatically returned to its takeoff point in case of signal l...

I purchased a DJI Mini 5 Pro drone approximately one week ago, which I was using for commercial purposes. However, the device crashed on its own without any user error. The incident occurred in Adana. Despite the fact that the drone was only four days old and still under warranty, the service center...

I purchased my DJI Mini 4K drone through Trendyol. I had been using it without any issues for a while, but recently, I started experiencing a connection problem between the controller and the drone. To fix the issue, I performed a software update, but now the device cannot connect at all, and I am u...

I purchased a DJI Air 3S Combo drone from Media Markt as an outlet product. I was informed that the device had never been used, and that only the warranty period had started early. However, during my very first flight, without any impact, collision, or misuse, the drone suddenly lost control and des...

For the past two days, my DJI Neo drone has been experiencing serious connection problems. Despite having the Return-to-Home (RTH) function properly set up, the drone gives a “Cannot Return to Location” error mid-flight and starts drifting away as if it’s lost its GPS signal. It’s happened multiple ...

Hello DJI, I’m a user of the DJI Mini 4 Pro, and I experienced a serious issue while filming in ActiveTrack mode. Mid-flight, the drone suddenly lost connection, and instead of executing a stable return-to-home, it veered uncontrollably to the right, flew toward a wooded area, and eventually crashed...

I was flying my DJI Avata when it suddenly lost control, despite me actively piloting it. Without warning, it veered off its intended path and got stuck next to a window, where it began spinning at maximum thrust. The sound it produced was unbearable—easily reaching around 200 dB, which was both dan...

I purchased a DJI Avata 2 drone from Vatan Bilgisayar, and during normal flight, the device suddenly lost control and crashed—without any user error. It took a minor impact, but that was enough to cause the drone to completely shut down. Since then, it won’t turn on at all. I sent the drone to se...

I recently purchased the DJI Mini 3 Pro, and one of the main reasons I chose this model was for its ActiveTrack (Follow Me) feature. However, the feature doesn’t work at all. After doing some research, I’ve learned that this is a known issue affecting many users, and seems to be a chronic flaw in th...

I’m incredibly disappointed with my DJI Mini 4 Pro. Despite configuring all settings correctly and enabling every available sensor, the drone completely lost control the moment it took off. It shot away at jet speed, without responding to my commands, and crashed about 200 meters away into a wall, b...

On January 30, 2025, I purchased a DJI Mini 4 Pro Combo drone from Media Markt Marmara Park. On February 1, 2025, I took it to Şile for a test flight. Before flying, I ensured all firmware updates were completed on January 31, 2025, at Mimaroba Beach. During the first test, the tracking mode didn’t...

I sent my DJI Mini 3 Fly More Combo drone to the authorized service center due to a cracked front left leg and occasional "gimbal stuck" errors. However, DJI’s service team claimed that the issues were caused by a past crash and said that the gimbal wasn’t functioning at all. The crash happened mont...

I own a DJI T30 agricultural spraying drone, and the battery is giving a warning, plus the pesticide tank has a crack. Both issues occurred while the drone is still under warranty, yet the authorized dealer claims these problems aren’t covered. The batteries have been used minimally, but they’re alr...

On July 12, my DJI drone lost control mid-flight and crashed into rocks due to a technical malfunction. I contacted the authorized service center, Karfo Karacasulu, and sent the drone to Istanbul for inspection. After the inspection, it was determined that the issue was a technical fault, and they d...

We purchased a DJI Mini 2 Fly More drone a year ago, trusting the brand’s quality, especially since it comes with 3 batteries. Unfortunately, all three batteries have swollen within a year, making them unusable. I chose DJI specifically for its reputation, so this issue is highly disappointing. I a...

I recently purchased a DJI Mini SE 2 drone and attempted to fly it in the evening. Almost immediately after takeoff, it lost control unexpectedly and crashed into a wall, eventually landing on my downstairs neighbor's balcony. The propellers and camera were damaged, which is extremely upsetting, esp...

I purchased a DJI Mini 4 Pro drone from Media Markt on September 7, 2024. On September 13, during a flight in normal mode, the drone suddenly displayed an "downward vision sensor error" on the controller. Despite no collisions, falls, or impacts, none of the 360-degree sensors are functioning anymor...

When I bought the DJI drone, the seller explained that the sensors function in low mode but deactivate in high mode. Based on this information, I exclusively used the drone in low mode. However, in an unfortunate accident, the drone collided with a sign and sustained damage. I believe this accident ...

I recently purchased a DJI Mini 2 SE drone and experienced a significant issue. On May 8th, I flew the drone from the balcony of my 8th-floor apartment. As soon as it exited the building, it began to wobble and quickly lost control, despite being connected to 10 GPS satellites and having flight clea...

Hello, I encountered an accident with my DJI FPV model, still under warranty and purchased from Media Market. I sent it to Karfo Karacasulu service 25 days ago, and there has been no communication regarding the status of my device. On my last call, I learned that the flight records received a negati...

On every platform where the product is sold, it is advertised with the slogan "accident prevention through sensors." Because this feature didn't work right, my drone, which hadn't even flown 1 km, crashed when it didn't see a nearby window and bumped into it as it went from hovering to moving. I bou...

At the end of December 2019, I purchased a DJI Osmo Pocket model compact gimbal camera to use on the upcoming New Year's Eve. I used the camera twice, on New Year's Eve 2020 and half a day a month after that. A few months later, when I tried to use it again, the gimbal system malfunctioned, and the ...