My DJI drone was damaged in a crash. How can I request a warranty repair?

What you need to do to arrange a repair. Here are practical and up-to-date recommendations:

Assess the damage visually

Check whether the following are damaged:
– propellers;
– arms of the frame;
– gimbal;
– camera lens;
– battery;
– landing legs or antennas.

Even a small crack can affect flight safety.

Do not attempt to continue flying

This can worsen the damage.
Turn off the drone and remove the battery.

Save and export the flight logs from DJI Fly

Service centers require these logs. They record:
– speed;
– GPS signal;
– pilot commands;
– sensor status before the crash.

They help determine whether the cause was pilot error or a technical failure.

Review the warranty terms for your model

Important to know:
– The warranty does not cover mechanical damage caused by incorrect operation.
– But if the log shows equipment failure (motors, sensors, compass), the repair must be performed under warranty at no cost.

Contact an authorized DJI service center

To arrange the repair, you’ll need to:
– fill out a service request;
– attach video/photos of the damage and the flight log;
– describe the circumstances of the crash;
– include your proof of purchase.

If you have DJI Care Refresh

This program covers almost any crash damage.
You can get a replacement drone for a fixed fee.
The process is completed through the app or via a service center.

Obtain a diagnostic report

The report will state the cause of the damage.
– If it is determined to be a hardware defect, the repair is covered under warranty.
– If not, a paid repair will be offered.

If you disagree with the service center’s conclusion

Request a written statement.
Document the situation on Xolvie — disputes like this are often resolved in favor of the user after a formal complaint.

If you are unjustifiably denied warranty repair or the flight log evidence is ignored, be sure to file a complaint on Xolvie — this helps you obtain a fair decision and proper service.