DJI Mini 4K Lost Signal and Crashed – Warranty Repair Request Ignored

At the beginning of October, I was flying my DJI Mini 4K drone under calm weather conditions and at a low altitude when the device suddenly lost signal. According to the technical specifications in the user manual, the drone should have automatically returned to its takeoff point in case of signal loss — but unfortunately, this did not happen. I later found the drone crashed and stuck under a tree near the flight area, even though it was supposed to safely return to its takeoff location.

I explained the situation in detail and sent the device to DJI’s authorized service center, Karacasulu. After about one month of inspection, I was informed that the issue was deemed a “user error” and that a repair fee of approximately $107 would be required. However, the signal loss could have been caused by the drone itself or the connection between the controller and the device. Moreover, a similar signal loss had occurred before, but that time the drone successfully reconnected.

Throughout the service process, I tried multiple times to contact customer service but was unable to reach anyone. Despite waiting a long time, no one returned my calls or provided an update. I purchased the product from Hepsiburada, it is still under warranty, and I sent it to an authorized service center. However, I have received no satisfactory support from either DJI customer service or the service center.

My expectation is that the device should be repaired free of charge under warranty or that a replacement unit be provided. I have been seriously inconvenienced by DJI’s lack of support, and I kindly request that this issue be resolved promptly.