DJI Osmo Mobile 7 Arrived With a Missing Rubber Pad on the Phone Clamp
On June 27th, I purchased a DJI Osmo Mobile 7 phone clamp through N11, and the product reached me on June 29th. When I opened it, I noticed the rubber pad on the right side of the clamp was missing. In other words, the product was sent to me defective, with a missing part.
When I contacted the seller I purchased from, they told me that the products come to them in sealed boxes, so I would need to get support from the manufacturer instead. As a result, even though there's a clear manufacturing/quality control error here, the responsibility for resolving my situation has been completely pushed onto me.
I'm not asking for a full product replacement — I'm only requesting that the missing rubber pad be sent to me. I'm willing to attach the part myself, as long as the product becomes complete and usable. My order number is 271711264428.
I'm asking that DJI and the relevant seller send me this missing part free of charge, and that the hardship I've experienced throughout this process be resolved as soon as possible.
I solved my problem not through this site but by emailing DJI support team. DJI doesn't see the complaints on this site. Don't waste your time writing here, just email them directly. They arranged free shipping of the phone clamp by contacting Karacasulu. Also, when I called Karacasulu, they said they are just a technical service and couldn't do anything about this. After sending an email to DJI, they solved the issue. They really cared, I didn't expect DJI to be this attentive. We kept emailing back and forth and my problem was resolved.
