DJI Neo Battery Won't Fit the Drone Body Despite Charging Fine — Called "User Error"
On June 17, 2026, I purchased a DJI Neo Fly More Combo drone from the Media Markt store at Panora AVM. One of the three batteries that came in the box turned out to be defective right from the very first day. While this battery fits into the charging unit without any problem, it doesn't physically lock into the drone body, and because of this, it can't be used.
When I got the chance to use the product for the first time on my birthday, I noticed that one of the batteries wasn't locking into place. There were people with me while I was using the product on my birthday who tried the battery together with me and can personally testify that the battery didn't fit into the drone body. At the first available opportunity — before even 30 days had passed since the purchase date — I handed the product over to Media Markt on July 7, 2026. Media Markt sent the product to DJI's Karacasulu Technical Service.
The technical service ruled it "user error" without providing any concrete technical justification, and when I spoke with them by phone, they told me the battery showed signs of impact, that this impact could have occurred during installation, and that this was visible in the photo. I was asked for photos and videos, but I specifically explained that it wouldn't be possible to cause this kind of impact just from opening and trying the batteries for the first time, and that the problematic battery hadn't fit into the body from day one. This particular battery doesn't fit into the drone body at all, and this doesn't resemble a malfunction that would later be caused by the user. The fact that the same battery fits perfectly into the charging station, yet only fails to fit into the drone body, strengthens the likelihood that this is a manufacturing or assembly defect.
I noticed the defect during my first use of the product, and I handed it over to Media Markt at the first available opportunity, within the legal timeframe. A consumer isn't required to use a product on the very day of purchase. Despite this, I don't think it's right for the technical service to question "why didn't you bring it in right away," or to avoid responsibility by calling it user error without presenting any concrete technical report.
I don't accept this approach from either Media Markt or DJI Karacasulu Technical Service. Having my exchange or repair request denied by being labeled user error, for a battery that's clearly defective, has left me in a difficult position as a consumer.
My request is for the defective battery to be replaced with a new one at no cost to me; otherwise, I want the option of pursuing my legal rights through the Consumer Arbitration Committee to be considered.
