I Can't Access My Canva Account Due to a Persistent 403 Error
I haven't been able to log into my Canva account through my browser for about an hour now. When I try to open the account, I see the warning on screen: "This design is private. Go to the homepage to keep designing, or ask the person who shared the design for access. Error: 403 • Ray ID: a10a0898ff40d386-FRA," and I can't access my account.
I normally use Canva by logging in through my browser with my EBA (national education platform) account, and even though I'm trying the same way right now, my account won't open. I tried contacting Canva support, but I haven't been able to reach anyone yet and haven't received any response regarding the issue.
I am requesting that my Canva account, which was opened through my EBA account, be urgently reopened for access, and that I be able to reach my designs without any problems. I kindly ask that this access issue I'm experiencing be reviewed and resolved as soon as possible, and that I be informed accordingly.
Hello Ayşe, Thank you for writing. Seeing a 403 error when trying to log in with your EBA account and being unable to access your designs, plus not finding anyone in support, is exhausting. We want to resolve this. If you provide the email address on your account and a screenshot of the error screen, we’ll have our technical team take a look. Let us know which browser you tried as well; it will make our job easier. You can contact us. The Canva Turkey team
Hello Ayşe, Thank you for writing. Getting a 403 error when trying to log in with your EBA account and being unable to access your designs, plus not finding anyone to help in support, is exhausting. We want to solve this. If you write your account email address and a screenshot of the error screen in this thread, we’ll look into it with our technical team. Also, let us know which browser you tried, and it will make our job easier. The Canva Turkey team
Hello Ayşe, Thank you for writing. Seeing a 403 error when trying to log in with your EBA account and being unable to access your designs, plus not finding anyone to help in support, is exhausting. We want to solve this. To have our technical team look into it, attach a screenshot of the error screen and let us know which browser you tried, and mention this ticket number (36345416). That way you won’t have to keep searching for a contact. The Canva Turkey team
