Canva Charged Me $300 Without Any Active Subscription
On March 27, I noticed that a charge of $300 was made from my İş Bankası card through Canva without my knowledge or authorization. Even though there is no active subscription visible in my Canva account, this amount appears to have been charged as a renewal fee.
I want to understand why this transaction was processed despite the fact that I did not give any approval and there is no subscription listed under my account. This unauthorized charge has caused me financial harm and raised serious concerns about the transparency of the system.
I am requesting a full refund of the $300 charge shown on my Canva account. Additionally, I want all automatic renewals and subscriptions associated with my account to be immediately and permanently canceled, and I expect a clear written explanation of why this charge was made.
Hello Salih, Thank you for sharing the situation with us. Having $300 withdrawn from your card on March 27 and not seeing an active package in your subscriptions is a difficult situation both financially and in terms of security. We don’t want to leave you in this situation. If you provide the email address of your Canva account and the date of the withdrawal, we will immediately check which plan the transaction belongs to. We have also noted your request for a written explanation, and we will tell you what we see in the records. The Canva Turkey team
Hello Salih, Thank you for sharing the situation with us. Having $300 withdrawn from your card on March 27 and not seeing an active package in your subscriptions is a difficult situation both financially and in terms of security. We do not want to leave you in this situation. If you write the email address of your Canva account and the date of the withdrawal in this thread, we will immediately check which plan the transaction belongs to. We have also noted your request for a written explanation; we will tell you what we see in the records. The Canva Turkey team
Hello Salih, Thank you for sharing the situation with us. Having $300 withdrawn from your card on March 27 and not seeing an active package in your subscriptions is a difficult situation both financially and in terms of security. We do not want to leave you in this situation. We want to immediately check which plan the transaction belongs to and provide a written explanation. The Canva Turkey team
