I noticed that on October 10, 2025, and November 10, 2025, $32 was charged each month from my virtual bank card for my Canva Pro subscription. I haven’t used the app for a long time, and I only became aware of the issue when another payment was taken this month. The email address registered to my account is s*************@gmail.com.
I tried to cancel my subscription from both my Android and iOS devices, but I was not successful. I also attempted to reach customer support, but I couldn’t access any communication channel. I learned that we have the right to request a refund within 14 days, so I am requesting a refund for the most recent charge.
I kindly ask that my issue be resolved as soon as possible.
Even though I had already canceled my Canva Pro subscription, my credit card was charged four times — on July 4, August 4, September 4, and October 4. As soon as I noticed these charges, I canceled my subscription again and contacted Canva’s support team. However, I was only refunded for two months ...
On September 30, 2025, I started a Canva Pro free trial that was clearly advertised as free of charge. However, despite it being a free trial, ₺25 was withdrawn from my account. The information on Canva’s website specifically stated that no payment would be taken during the trial period, so I was su...
Even though I canceled my Canva Pro plan, my bank card has continued to be charged $2 every month for the past two months. My account is registered to the email address “a**************@gmail.com.” Even after completing the cancellation process and not using any services, the charges have continued....
On October 16, 2025, at 5:27 PM, ₺2,399 was charged without my consent from my Canva account registered under the email t***********@gmail.com**. I had already canceled my subscription earlier, so I was not expecting any payment to be processed. After noticing the unauthorized charge, I logged back...
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