I purchased a one-month Canva Pro subscription. After sending a piece of content I created to a friend, I was added to a shared plan without my knowledge or consent. I was not informed about this and no approval was requested. In June, I was charged $6; in August, $1 and $6; in September, $3 and $6; and in October, $6 and $0, for a total of six charges adding up to $21. There was no charge in July, but in some months, two payments were taken.
All payments were made through my Ziraat Bank account, and I have the receipts. Since I thought I had canceled my account, I never used the service. I disconnected Google Play and deleted one of the accounts that had been added to the shared plan, but charges continued on the remaining accounts. When I tried to reach Canva by email, they said the payments were taken through Google Play and did not help me, and afterward I received no response. There is no phone number to contact either, and support has been unhelpful.
I request a full refund for all payments made without my consent.
I signed up for Canva’s one-month free trial, which was clearly advertised on their official website as completely free with a ₺0.00 charge. However, on October 19, 2025, a ₺25 payment was withdrawn from my Ziraat Bank credit card without my authorization. I did not select any paid plan or addition...
I became a free member of Canva Pro app a month ago. After becoming a free member, I had the right to use it for one month. I purchased it with a virtual card, but the actual card was charged instead. Without receiving any information, message, or warning, my account was deducted with a monthly fee ...
On October 6 and 7, several unauthorized transactions were made from my Ziraat Bank account under the name “mspy,” totaling $1 and $9 on October 6, and $22 on October 7. These charges were made using the card information saved in my Google account, but I did not approve any of these transactions. I ...
I canceled my Canva subscription, yet they still charged my account. When I checked again, I saw that my plan had been reactivated without my consent. I have no idea if this is an issue on my end or a problem with Canva, but the fact remains—I already canceled my plan. I haven’t used the service fo...
I started using the Canva free trial in May, but after checking my Garanti Bank card, I discovered that Canva has been charging me ₺100 every month for the past six months — a total of ₺600. I never subscribed to a paid plan, and I never authorized these recurring payments. There is no visible opti...
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