Canva Billed Me $21 Even Though I Only Bought a One-Month Plan
I purchased a one-month Canva Pro subscription. After sending a piece of content I created to a friend, I was added to a shared plan without my knowledge or consent. I was not informed about this and no approval was requested. In June, I was charged $6; in August, $1 and $6; in September, $3 and $6; and in October, $6 and $0, for a total of six charges adding up to $21. There was no charge in July, but in some months, two payments were taken.
All payments were made through my Ziraat Bank account, and I have the receipts. Since I thought I had canceled my account, I never used the service. I disconnected Google Play and deleted one of the accounts that had been added to the shared plan, but charges continued on the remaining accounts. When I tried to reach Canva by email, they said the payments were taken through Google Play and did not help me, and afterward I received no response. There is no phone number to contact either, and support has been unhelpful.
I request a full refund for all payments made without my consent.
Hello Şevval, Thank you for sharing the situation with us. It's exhausting to see that after a one‑month Pro trial you were assumed to be on the shared plan and ended up paying a total of 886.01 TL for six shoots. We want to resolve this. If you write the email address on your account and the date of one of the shoots in this thread, we’ll look into the shared‑plan and payment records. We’ll clearly explain what each shoot corresponds to. You don’t need to share your receipts here. The Canva Turkey team
Hello Şevval, Thank you for sharing the situation with us. It's exhausting to see that after a one‑month Pro trial you were assumed to be on the shared plan and ended up paying a total of 886.01 TL for six invoices. We want to resolve this. We would like to review the shared‑plan and payment records and clearly explain what each invoice corresponds to. Please contact us and include this ticket number (34181213) in your message. There's no need to share the receipt; we will check the records ourselves. The Canva Turkey team
