Unexpected Canva Subscription Authorization During Free Trial
On March 30, I started a 30-day free trial on Canva. I proceeded because it was clearly presented as a free trial, but immediately afterward, I noticed a $1 monthly subscription authorization (pending charge) on my credit card. I was not given any prior notice about this, and it appeared as if a charge had been applied on the very first day of the trial.
Even though there are no other charges or transactions, the fact that this $1 authorization appeared is concerning, and I am requesting that it be canceled. I do not think it is appropriate for a charge authorization to be placed on my card for a service I believed to be part of a free trial.
I do not want to cancel my Canva account, but I request that this $1 authorization be removed and that no charges be applied to my card.
Hello Berna, Thank you for writing. It's not pleasant that a 35 TL authorization was created immediately in the free trial you started on March 30, and it's completely natural that you want this authorization removed. We want to resolve this. If you provide the email address on your account and the date of the authorization, we can look into the reason and status of the authorization. We will write back to you exactly what we find. You can send the information to us. The Canva Turkey team
Hello Berna, Thank you for writing. It's not pleasant that a 35 TL authorization was created immediately in the free trial you started on March 30, and it's completely natural that you want this authorization removed. We want to resolve this. If you write the email address associated with your account and the date of the authorization in this subject line, we will look into the reason and status of the authorization. We will write back to you exactly what we find. The Canva Turkey team
Hello Berna, Thank you for writing. It's not pleasant that a 35 TL authorization was immediately created during the free trial you started on March 30, and it's completely natural that you want this authorization removed. We want to resolve this. To look into the reason and status of the authorization, simply send us a short message; if you mention the ticket number (35598685), our team will find the record right away. We'll let you know exactly what we find. The Canva Turkey team
