I Can't Cancel My Canva Subscription Because Google Play Shows None Exists
On the Canva app I installed on my Android phone, I've been charged a subscription fee of $7 per month for about 2 months now, totaling $15. However, when I check through my Google Play account, no active subscription appears at all.
When I tap the "cancel subscription" option within the app, it redirects me to Google Play, but no subscription shows up there either, so I'm unable to complete the cancellation process. Despite this, my card continues to be charged regularly.
I reached out to Canva in writing, but I haven't received any response so far. I am requesting that my subscription be canceled immediately, that the total of $15 charged unfairly be refunded to me, and that a clear explanation be provided regarding this issue.
Hello Burcu, Thank you for writing to us. Being charged 340 TL every month for a subscription that doesn’t appear on Google Play, and the app directing you to cancel there—a vicious circle—and having paid 680 TL is frustrating. We will try to resolve this for you. If you provide the email address of your account and one of the charge dates, we can look at the subscription record and see how the payment was made. We have also noted that you reached out in writing, and this time we want to give you a clear response. The Canva Turkey team
Hello Burcu, Thank you for writing to us. Being charged 340 TL each month for a subscription that doesn't appear in Google Play, and the app directing you there to cancel, feels like a vicious cycle, and having paid 680 TL is frustrating. We will try to resolve this for you. If you write your account email address and one of the transaction dates in this subject line, we will look at the subscription record and see how the payment was made. We have also noted that you reached out to us in writing, and this time we want to give you a clear response. The Canva Turkey team
Hello Burcu, Thank you for writing to us. Being charged 340 TL each month for a subscription that doesn't appear on Google Play, and the app directing you there to cancel—a vicious cycle—and having paid 680 TL is frustrating. We will try to resolve this for you. We would like to check the subscription record and how the payment was made and get back to you clearly. Please write to us and mention this ticket number (36376816); we have noted that you previously reached out in writing, and this time the case will go directly to our team. The Canva Turkey team
