I've Been Charged $5 Monthly by Canva for 6 Months After I Canceled
Even though I canceled my Canva Pro membership through the App Store on December 31, 2025, a monthly membership fee of $5 has continued to be charged to my credit card for the past 6 months. Despite having ended my membership, these charges have continued, and as a result I've been forced to make unfair payments for several months total — something I only noticed about a week ago.
I tried to reach both Canva and the App Store about this, but I can't find anyone to talk to and can't get any support. Both the fact that charges are still being taken despite my having canceled my membership, and my inability to reach anyone about this, have caused me serious harm.
For these reasons, I am requesting a full and prompt refund of all amounts charged to my card after the cancellation date, and that all paid subscription transactions linked to my account be terminated immediately.
Hello Sevinç, Thank you for reaching out to us. It's not pleasant at all that the membership you cancelled on the App Store on December 31 has been charging 240 TL for six months, and that you only noticed this a week ago, and on top of that you couldn't find support. We are sorry you had to experience this. If you provide the email address of your account and the cancellation date, we can review your cancellation record and the charges. We'll also clarify whether the payment was made through the App Store or by another method and get back to you. The Canva Turkey team
Hello Sevinç, Thank you for reaching out to us. It's not pleasant at all that the membership you canceled on the App Store on December 31 was charged 240 TL for six months and you only noticed it a week ago, and it's even worse that you couldn't find support. We are sorry you had to experience this. If you write your account email address and the cancellation date in this thread, we will review your cancellation record and the charges. We will also clarify whether the payment was made through the App Store or by another method and get back to you. The Canva Turkey team
Hello Sevinç, Thank you for reaching out. It's not pleasant at all that a membership you cancelled on the App Store on December 31st has been charging you 240 TL for six months, and that you only noticed it a week ago, and on top of that you couldn't get support. We're sorry you had to go through this. We would like to review your cancellation record and the charges to determine whether the payment was made through the App Store or by another method. Contact us and include this case number (36340866) in your message; this time you won't experience the issue of not finding support. The Canva Turkey team
