Canva Keeps Charging Me Monthly for a Subscription I Never Opened
I have been regularly charged amounts like 2.42 every month since January 2025 under Canva, even though I do not have any subscription with them, using my VakıfBank Expres Troy card. I have never started a Canva subscription, nor have I used any of their products. These transactions are not mine. The charges appear in my account summary with the transaction number “104644-2167351/737,” and they have been happening since I received the card in January 2025.
I have been unable to reach Canva customer service, and I request a full refund for all unauthorized charges made to my account, as well as the cancellation of any subscription opened under my name. I kindly ask for the issue to be resolved, as my card information has been used without permission.
Hello Dursun, Thank you for writing to us. Seeing a charge of about $2.42 every month since January 2025, even though the amount is small, is unsettling to pay for something you don't recognize. Clarifying this is important to us. If you could provide any email addresses that come to mind and the date of one of the charges, we will check whether there is an account and subscription associated with them. If we find one, we will let you know how the process will proceed. You can send the information. The Canva Turkey team
Hello Dursun, Thank you for writing to us. Seeing a charge of around $2.42 every month since January 2025, even though the amount is small, it's unsettling to pay for something you don't recognize. Clarifying this is important to us. If you could write any email addresses that come to mind and the date of one of the charges in the subject line, we will check whether there is an account and subscription associated with them. If we find one, we will let you know how the process will proceed. The Canva Turkey team
Hello Dursun, Thank you for writing to us. Seeing a charge of about $2.42 every month since January 2025, even though the amount is small, is unsettling to pay for something you don't recognize. Clarifying this is important to us. We would like to check whether there is an account and subscription associated with these charges. If you write to us and include in your message the date of one of the charges and the reference number (34219800), our team will scan the records and let you know how the process will proceed. The Canva Turkey team
