Although I was using the free version of Canva, an invoice for a monthly Pro subscription was created for my account. The customer number listed on the invoice is 04689-28672131. Because there was no money on my card, no charge was made. Still, the billing appears on my account and I believe this is incorrect. Also, when I try to reach customer service I’m constantly redirected to an AI bot and my issue is not being resolved.
I request that my account remain on the free version, that all billing be completely stopped, and that these kinds of errors do not happen again.
Even though I canceled my Canva Pro plan, my bank card has continued to be charged $2 every month for the past two months. My account is registered to the email address “a**************@gmail.com.” Even after completing the cancellation process and not using any services, the charges have continued....
I previously subscribed to Canva Pro, but I haven’t used the app in a long time. Today I checked my bank transactions and noticed a charge of $6 was taken from my account without any notification or message being sent to me. I also had not been informed of such a large price increase. Being charged ...
I started using the Canva free trial in May, but after checking my Garanti Bank card, I discovered that Canva has been charging me ₺100 every month for the past six months — a total of ₺600. I never subscribed to a paid plan, and I never authorized these recurring payments. There is no visible opti...
On September 30, 2025, I started a Canva Pro free trial that was clearly advertised as free of charge. However, despite it being a free trial, ₺25 was withdrawn from my account. The information on Canva’s website specifically stated that no payment would be taken during the trial period, so I was su...
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