How to Stop Unexpected Pro Subscription Charges on Canva

Semanur
Canva
November 15, 2025 11:58 AM47

Although I was using the free version of Canva, an invoice for a monthly Pro subscription was created for my account. The customer number listed on the invoice is 04689-28672131. Because there was no money on my card, no charge was made. Still, the billing appears on my account and I believe this is incorrect. Also, when I try to reach customer service I’m constantly redirected to an AI bot and my issue is not being resolved.

I request that my account remain on the free version, that all billing be completely stopped, and that these kinds of errors do not happen again.

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