How to Stop Unexpected Pro Subscription Charges on Canva
Although I was using the free version of Canva, an invoice for a monthly Pro subscription was created for my account. The customer number listed on the invoice is 04689-28672131. Because there was no money on my card, no charge was made. Still, the billing appears on my account and I believe this is incorrect. Also, when I try to reach customer service I’m constantly redirected to an AI bot and my issue is not being resolved.
I request that my account remain on the free version, that all billing be completely stopped, and that these kinds of errors do not happen again.
Hello Semanur, Thank you for taking the time to write. Receiving a monthly Pro invoice on your account while you’re on the free plan, even though there’s no charge because your card has no funds, is confusing, and the constant reliance on AI in support is an added issue. Let’s clarify this for you. If you provide the email address associated with your account and the date you saw the invoice, we can immediately check which plan the invoice is linked to and the status of your account. We have also noted your request to stop the billing. You can reach us in three places. The Canva Turkey team
Hello Semanur, Thank you for taking the time to write. Receiving a monthly Pro charge on your account while you’re on the free plan, even if no deduction occurs because there’s no money on your card, is confusing, and the constant reliance on AI in support is an added issue. Let’s clarify this for you. If you write the email address associated with your account and the date you saw the invoice in the subject line, we’ll immediately check which plan the invoice is tied to and the status of your account. We have also noted your request to stop billing. The Canva Turkey team
Hello Semanur, Thank you for taking the time to write. Receiving a monthly Pro invoice on your account while you’re on the free plan, even if there’s no charge because there’s no money on your card, is confusing, and the constant reliance on AI in support is an added issue. Let’s clarify this for you. To check which plan the invoice is tied to and the status of your account, contact us; if you include this ticket number (34240479), your request will go directly to our team instead of the AI. We have also noted your request to stop the billing. The Canva Turkey team
