Canva is charging me twice for a Pro plan — how can I get a refund?”

First, make sure there isn't a second subscription on a different email, a rise in Teams seats, or an account you don't recognize. These are common reasons why it looks like you were charged twice.

Check the bills in Billing and Plans and look over the team members before the next bill.

If you paid for the app in a mobile app shop, you need to ask the store for a refund instead of Canva.

You can use "Report a Problem" on Apple or "Refund workflow" on Google Play. Be sure to include your order number.

To get help with paying on canva.com, send Canva Support an email with the invoice number(s), charge amount/date, and any other emails you may have used. Put together photos of both charges to make things go faster.

If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and get help.