Canva is charging me twice for a Pro plan — how can I get a refund?”

I started a Canva Pro subscription only to try it out. However, despite repeated attempts to cancel, I was unable to cancel the subscription through the system. As a result, on January 1, 2026, an annual fee of $44 was charged to my debit card, even though I did not want the subscription to renew. ...

I purchased a one-month Canva Pro subscription. After sending a piece of content I created to a friend, I was added to a shared plan without my knowledge or consent. I was not informed about this and no approval was requested. In June, I was charged $6; in August, $1 and $6; in September, $3 and $6;...

Even though I canceled my Canva Pro plan, my bank card has continued to be charged $2 every month for the past two months. My account is registered to the email address “a**************@gmail.com.” Even after completing the cancellation process and not using any services, the charges have continued....

Even though I had already canceled my Canva Pro subscription, my credit card was charged four times — on July 4, August 4, September 4, and October 4. As soon as I noticed these charges, I canceled my subscription again and contacted Canva’s support team. However, I was only refunded for two months ...

Even though I canceled my Canva subscription, the website is still attempting to charge ₺100 from my account. What’s more frustrating is that the price being charged is higher than the amount stated during my original subscription. This problem has been ongoing for about a week, and it started after...

I used Canva pro free trial and forgot to cancel it. I'm a Sri Lankan university student with lot of financial problems. This is the first time this happened and I'm really seeing a kind refund as I can't pay a such a big amount. Please consider the situation and give me a solution.

On August 6, 2024, I purchased the Canva Pro subscription and have been using it smoothly for nearly two years. However, I made an accidental payment while attempting to add a team member, unaware that this action would charge an additional fee. I assumed one license could be shared between two user...

I recently purchased a Canva subscription, but it hasn’t been applied to my account. I’ve checked all my Canva accounts individually, but the subscription doesn’t appear on any of them. Additionally, I’ve been unable to reach live support – calls go unanswered, and there’s no response. I’m requesti...

I am struggling to cancel my Canva subscription, and charges continue to be deducted from my card. Despite following the instructions provided in the system, I cannot find the cancellation option in the menu. I’ve also tried reaching out to Canva support via email, but no solution has been provided....

When I looked into your app's business model, I was very disappointed. I was promised a free 30-day trial of Pro, but instead received an invoice for 134 tl. After spending three days looking for the cancellation section, I was similarly frustrated with the service. After this, I decided it was unet...