I Can’t Reach Canva Support About Charges After Cancellation
Even though I canceled my Canva Pro plan, my bank card has continued to be charged $2 every month for the past two months. My account is registered to the email address “a**************@gmail.com.” Even after completing the cancellation process and not using any services, the charges have continued. I tried reaching customer service but was unable to get in touch with anyone.
I do not want to pay for a service I am not using. I request a refund for all charges taken so far and that my subscription be completely canceled.
Hello Ibrahim, Thank you for writing to us. It's frustrating that the Pro you cancelled has charged 103.62 TL in the last two months and you can't reach customer service. Let's sort this out for you. If you write the email address on your account and the cancellation date in this subject line, we will look at your cancellation record and the two charges. We'll get back to you once we're done. The Canva Turkey team
Hello Ibrahim, Thank you for writing to us. It's frustrating that the Pro you cancelled has withdrawn 103.62 TRY in the last two months and you can't reach customer service. Let's clear this up for you. To review your cancellation record and the two withdrawals, just contact us. If you include the ticket number (34069847) in your message, our team will prioritize the case. We'll clearly communicate the result to you. The Canva Turkey team
