Canva Charged Me Even Though I Only Use the Free Plan
Even though I am using a Canva Free account, three unauthorized charges of $2 each were made to my Garanti Bank card every time I logged in, totaling $6, without any approval from me and without any subscription. There is no active subscription or service shown on my account—only these withdrawals. I tried to reach customer service about the issue, but I couldn’t reach anyone and received no support.
I request that these unauthorized transactions be investigated and that the total amount taken be refunded to me.
Hello Erdi, Thank you for reaching out to us. Being charged 100 TL three times on your Garanti card while using a free account, and not being able to reach anyone, is frustrating. We don’t want to leave you in this situation. If you write your Canva account email address and the dates of the charges in this thread, we’ll look into what the charges are for. We’ll get back to you with the result. The Canva Turkey team
Hello Erdi, Thank you for reaching out to us. Being charged 100 TL three times from your Garanti card while using your free account and not being able to reach anyone is frustrating. We don’t want to leave you in this situation. Our team will check the records and get back to you in writing. Canva Turkey team
Hello Erdi, Thank you for reaching out to us. It’s frustrating to have three 100 TL charges on your Garanti card while using the free account and not being able to reach anyone. We don’t want to leave you in this situation. Let’s find out what the charges are for. The easiest way is to write to us using the contact form in the Canva Help Center. Our support address is also listed in the Contact section at the bottom of our Canva page on Şikayetvar. If you note the dates of the charges and this ticket number (34174760) when you write, our team will locate the record immediately; the card number is not needed. The Canva Turkey team
Hello Erdi, Thank you for reaching out to us. It's frustrating to have three 100 TL charges on your Garanti card while using the free account and not being able to reach anyone. We don't want to leave you in this situation. Let's find out what the charges are for. The easiest way is to write to us via the contact form on the Canva Help Center page. Our support address is also listed in the Contact section at the bottom of our Canva page on Şikayetvar. If you note the dates of the charges and this ticket number (34174760) when you write, our team will locate the record immediately; there's no need for the card number. The Canva Turkey team
