I noticed an unauthorized Canva payment on my statement — how can I dispute this charge?

On March 30, I started a 30-day free trial on Canva. I proceeded because it was clearly presented as a free trial, but immediately afterward, I noticed a $1 monthly subscription authorization (pending charge) on my credit card. I was not given any prior notice about this, and it appeared as if a cha...

On March 27, I noticed that a charge of $300 was made from my İş Bankası card through Canva without my knowledge or authorization. Even though there is no active subscription visible in my Canva account, this amount appears to have been charged as a renewal fee. I want to understand why this transa...

On March 19, 2026, at 10:46 PM, I noticed a charge of $27 made to my İş Bankası card by Canva. When I logged into my Canva account, I saw that all of my subscriptions had been canceled and that I did not have any active subscription. Despite this, since my card information was still saved in the sys...

Even though I canceled my Canva subscription at the end of November, my card is still being charged on a regular basis. Specifically, around $6 is charged every month on the 30th with the description “canva*04715-28748350,” and I am seriously concerned that another charge will be made again on Janua...

I started a Canva Pro subscription only to try it out. However, despite trying many times, I was unable to cancel the subscription through the system. As a result, even though I did not want it, an annual fee of $63 was charged to my debit card on January 1, 2026. During this process, I had great d...

Although I was using the free version of Canva, an invoice for a monthly Pro subscription was created for my account. The customer number listed on the invoice is 04689-28672131. Because there was no money on my card, no charge was made. Still, the billing appears on my account and I believe this is...

I have been regularly charged amounts like 2.42 every month since January 2025 under Canva, even though I do not have any subscription with them, using my VakıfBank Expres Troy card. I have never started a Canva subscription, nor have I used any of their products. These transactions are not mine. Th...

I purchased a one-month Canva Pro subscription. After sending a piece of content I created to a friend, I was added to a shared plan without my knowledge or consent. I was not informed about this and no approval was requested. In June, I was charged $6; in August, $1 and $6; in September, $3 and $6;...

Even though I am using a Canva Free account, three unauthorized charges of $2 each were made to my Garanti Bank card every time I logged in, totaling $6, without any approval from me and without any subscription. There is no active subscription or service shown on my account—only these withdrawals. ...

I started using the Canva free trial in May, but after checking my Garanti Bank card, I discovered that Canva has been charging me ₺100 every month for the past six months — a total of ₺600. I never subscribed to a paid plan, and I never authorized these recurring payments. There is no visible opti...

I signed up for Canva’s one-month free trial, which was clearly advertised on their official website as completely free with a ₺0.00 charge. However, on October 19, 2025, a ₺25 payment was withdrawn from my Ziraat Bank credit card without my authorization. I did not select any paid plan or addition...

On October 16, 2025, at 5:27 PM, ₺2,399 was charged without my consent from my Canva account registered under the email t***********@gmail.com**. I had already canceled my subscription earlier, so I was not expecting any payment to be processed. After noticing the unauthorized charge, I logged back...

On October 4, 2025, ₺850 was withdrawn once from my card by Canva without my consent and despite not having any active membership. There is no invoice visible in my Canva account, nor is there any such subscription in my Google subscriptions. I do not have a reference number related to this transact...

On October 4, 2025, ₺850 was withdrawn from my card without my authorization and without any active subscription under my name. I do not have a Canva membership, and no invoice appears in my Canva account. I also checked my Google subscriptions, and there is no active Canva-related plan there either...

On September 30, 2025, I started a Canva Pro free trial that was clearly advertised as free of charge. However, despite it being a free trial, ₺25 was withdrawn from my account. The information on Canva’s website specifically stated that no payment would be taken during the trial period, so I was su...

On September 25, 2025, I started the Canva Teams free trial under the name “P** Y***** Team.”** However, on the same day, ₺25 was withdrawn from my bank card, and another ₺25 was charged on September 27, 2025, totaling ₺50. My account was still within the free trial period, and I did not activate an...

I signed up for Canva’s 30-day free trial, which was clearly advertised as completely free. However, on September 26, 2025, a payment was withdrawn from my card despite it being a free trial. The amount was automatically refunded later the same day, without me taking any action. Even though the cha...

Canva charged me again for a subscription I had already canceled. Two months ago, I ended the subscription, yet the payment was taken from my account again without my consent. I had even deleted the app from my phone. I double-checked my email and account settings to make sure the cancellation had g...

I am absolutely furious with Canva! For the past two months, your application has been making unauthorized ₺100 charges to my credit card. When I try to find out why, I'm told "no transaction found." This is completely unacceptable and feels like outright theft. I demand to cancel this recurring tr...

I am absolutely furious with the Canva app! A Premium trial was somehow initiated on my account. This action was not done by me, but upon receiving a notification, I immediately canceled the subscription. However, ₺100 has still been charged to my registered card account! This is completely unaccep...

I am absolutely furious with the Canva app! I signed up for a one-month trial package with the understanding it would convert to a paid subscription only if I continued. Now, I want to cancel my subscription, but when I click the cancel option in Canva, it ridiculously redirects me to Google Play! ...

I am absolutely furious with Canva and your team! I subscribed to your "free" trial, and the moment I did, ₺25 was immediately deducted from my account! This is outrageous. It's explicitly called a "free trial," and it clearly states it's free for 30 days. If you intend to charge users, you should a...

I attempted to subscribe to Canva’s trial version, and even though the payment was deducted (₺25), the system showed a “payment failed” error, and my membership was not activated. I tried this on two different accounts, and the same issue occurred both times. Despite being charged, I still don’t ha...

Canva charged me for a monthly subscription because I missed the cancellation deadline during the free trial period. Since I did not want to continue using the app, I immediately canceled my subscription and requested a refund. However, even after canceling my membership, Canva continued to withdra...