Canva Keeps Charging After Subscription Cancellation

I purchased a Canva subscription in February and canceled my subscription approximately one week after making the purchase. Despite canceling the subscription, I continued to be charged regularly.

My account was charged $2 each month in February, March, and April, followed by charges of approximately $5 each on May 22, June 22, July 22, August 22, and September 22. In total, I was charged approximately $32. However, when I checked both my Canva account and the Google Play > Subscriptions section, I found that I do not have an active Canva subscription.

I reported this issue to Canva in July. In the email they sent me, Canva explicitly stated that my membership would end during that month and that I would not be charged any further afterward. Despite this written confirmation, another charge of approximately $5 was taken from my account in September.

All of these transactions were made from my Garanti BBVA account. I have the bank receipts for all payments charged to my account, as well as my correspondence with Canva, and I can provide them as evidence if necessary.

I request that Canva investigate the repeated charges made over several months for a subscription that I had already canceled and that does not appear as active in my accounts. I also request a full refund of all amounts charged without authorization and confirmation that no further charges will be made to my account.