I purchased a Bosch WGA25202TR washing machine through employee-sales.bsh-group.com, and the product was delivered to me on December 11, 2025. Since the very first day of installation, the machine has been operating at a much louder-than-normal noise level. This noise seriously disturbs me, causes h...
I bought a Bosch MMB6172S smoothie blender on 26 November from Bosch store. Before using it, I washed the product. In the evening when I came home and picked it up to put it in its place, I saw that the blade part had rust on it. I immediately called the store, they were very kind and directed me to...
I have been experiencing a serious problem for about a year with my Bosch RDW1572 hidden-bottle water dispenser. The water coming from the device contains cotton-like algae formations, which is absolutely unacceptable both in terms of appearance and health. The product is still under warranty. In Se...
I purchased a Bosch heat pump in August 2025 and had it installed in Malkara, Tekirdağ. From the moment it was installed, the device turned out to be faulty. On 7 November 2025, a request was created for the defective part, but despite the passing time and the weather getting colder, the problem has...
I have been using a Bosch air conditioner in my home for about three months, and since the first day I bought it, there has been a persistent Wi‑Fi problem. Whenever there is a power cut, the air conditioner does not automatically reconnect to Wi‑Fi, and I have to manually reconnect it every time. T...
I purchased a Bosch BCS1041WAC Unlimited 10 cordless vacuum cleaner. Before it failed, I was satisfied with the product, and I chose this brand mainly because I trusted its service network. However, before 4 months had passed, the product malfunctioned and I had to call the authorized service. The s...
I purchased a Bosch SMS4EKW62T dishwasher about one week ago and had it installed by Bosch service. From the first moment the machine was installed and used, it has emitted a very strong and disturbing plastic smell, which I find unacceptable and worrying for human health. The material quality feels...
We bought a top-of-the-line Bosch dishwasher, and it broke down like this. On top of that, we had three service calls to my house, but they didn’t understand anything. We paid service and repair fees, and we still received this error. We are four people in the house, and if anything were to happen, ...
The Bosch refrigerator model KDN55NWF1N that I purchased in 2023 has been malfunctioning repeatedly despite still being under warranty. Shortly after purchase, it stopped cooling properly. When the service team inspected it, they stated it was a “factory defect,” replaced a part, and still demanded ...
At the end of June, I noticed a water leak coming from the bottom of the detergent compartment of my Bosch I-Dos Series 6 washing machine. The issue started small, and I immediately called the authorized service. The technicians inspected the problem and confirmed that I was right, but they told me ...
On October 16–17, 2025, I purchased two built-in ovens (model HBF537EG5T) and one built-in glass cooktop from Bosch, paying a total of ₺65,000 by credit card (Invoice No: sbb2025000000650). The oven I bought for myself already had a space at home, but the oven and cooktop I purchased for my mother w...
On April 22, 2024, I purchased a DWK65AD20R model hood from the Bosch branch in Laleli, Yunusemre, Manisa. Since the day I bought it, the suction power has been weak, and the device has intermittently turned on and off by itself, flickering continuously. Over the past two months, this issue has beco...
The cordless upright vacuum cleaner I purchased from Bosch Online broke after using it fewer than 20 times—the screw mount on the right side of the dust container snapped, and the screws appear damaged. While using the vacuum, I heard a clicking sound from the right side, and when I opened the dust ...
I’ve been experiencing a noise coming from inside the door of my Bosch WGA142X0TR washing machine for about a month. The product is still under both the standard and extended warranty. I called Bosch authorized service center, and when they arrived, they said a part inside the machine was broken and...
I recently purchased a Bosch Seria 6 kitchen machine directly from Bosch’s official website, along with the meat grinder attachment that was advertised as being entirely made of steel. To prepare it for use, I washed the attachment once in the dishwasher, but afterward, I noticed that it had darkene...
I have been experiencing a rusting problem on the rack wires of my Bosch SMS43D12 dishwasher for about a year. I have only used the Finish brand detergents recommended by Bosch and have taken good care of the machine, yet the wires have started to rust. While my friend’s 25-year-old dishwasher from ...
Since September 12, 2025, I have been experiencing an issue with my Bosch WQG24100TR model dryer, where it does not dry or drain water in any cycle. I contacted Bosch customer service for my product, which is still under warranty, and the authorized service team came. They said the problem would be ...
On Tuesday, September 23, at 10:25, I was sold a service called “Servis Plus” under the name of a maintenance contract by the Bosch authorized service. During the sale, I was told that this service would last for three years and that I could benefit from partial maintenance each year. However, I lat...
On 30.09.2025 at around 10:30, I tried to reach Bosch customer service. The call center line at 444 6 333 was not working and kept disconnecting with the message “we cannot serve you.” At 10:40, I managed to connect to another number I had previously saved from a Bosch call (0850 305 60 90). When I ...
The Bosch Serie 6 washing machine I purchased on September 25, 2025, started having issues from the very first day of installation. When I try to use it, sometimes the screen does not turn on for 3 hours, sometimes for 1 hour, and even when it eventually works, it starts with a delay. I also have vi...
"My Bosch Washing Machine Consumer Experience We purchased a washing machine from the Bosch Axis AVM dealer. The product was delivered to my 77-year-old mother’s home. During delivery, my mother was unable to thoroughly inspect the product, and the delivery documents had to be signed. Later, it was discovered that the machine was dented, and parts were replaced. From the very first use, the machine began experiencing serious malfunctions. It would not stay in place while operating and would disconnect its hoses, rendering it unusable. When we reported this issue to the dealer, their response was: “We are not concerned with this.” We then filed a service request with Bosch Customer Service. However, instead of accepting the return of the product, customer service offered only the option of repair. Despite repeatedly stating that we did not want the machine to be repaired, no alternative solution was provided, and the product was forcibly taken for repair. Over the past 13 months, the same product has been repeatedly repaired, yet the issues have never been resolved. During this time, our grievance has continued, while the value of the product has risen sharply. We purchased the machine for 23,000 ₺, whereas today the same model costs 57,000 ₺. This disparity has further deepened our financial loss and consumer disadvantage. The Bosch dealer and service in Turkey are exploiting legal loopholes to violate consumer rights, leaving customers helpless by imposing a “mandatory repair” policy. Despite Robert Bosch’s famous statement in 1886, “I would rather lose money than trust,” it is disheartening to see that consumers in Turkey are not afforded the same level of assurance. Such treatment is something a German citizen would never face, yet it clearly demonstrates that consumers in Turkey are insufficiently protected under the law. In our opinion, Bosch Turkey prioritizes sustaining its revenue at the expense of consumer losses rather than focusing on customer satisfaction. In conclusion, the problems we have faced with this washing machine have not been resolved for 13 months. Despite multiple repairs, the product has not been permanently fixed. We wish to share this experience publicly in order to highlight the urgent need for stronger consumer protection and to prevent such grievances from continuing."
We purchased a washing machine from the Bosch Axis AVM dealer, and it was delivered to my 77-year-old mother’s home. Since she could not examine the p...
The installation of my Bosch GC2200IW 24 c 23 model combi boiler was completed on 14.09.2022, with the warranty set to expire on 15.09.2027. During installation, I was not given any information regarding the extended warranty or its coverage, nor was I offered any additional warranty or maintenance ...
"They came and fixed the malfunction, thank you for their attention."
"I thank the staff of the Kars Bosch authorized service for their attention and interest."
I purchased the Bosch TDS6080 steam generator iron from the Bosch dealer in Kars about 4–5 years ago. For the past 2 years, the product has been leaki...
Bosch is a multinational corporation that produces a wide range of products, from automotive parts and power tools to home appliances and security systems. Founded in Germany in 1886, the company has a long innovation and technological advancement history. Today, Bosch is recognized as a global leader in various industries, with operations in over 60 countries and a workforce of more than 400,000 employees. Bosch's commitment to quality and innovation is reflected in its products, designed to meet the needs of consumers and businesses alike. Their automotive products, for example, are known for their durability and reliability, while their power tools are prized for their precision and performance. Bosch's home appliances, including dishwashers, ovens, and refrigerators, are recognized for their energy efficiency and user-friendly features. Additionally, Bosch's security systems and solutions are trusted by businesses and organizations worldwide for their effectiveness and reliability. With such a diverse range of products and a reputation for excellence, it's no wonder that Bosch is a household name across the globe.