The Bosch refrigerator model KDN55NWF1N that I purchased in 2023 has been malfunctioning repeatedly despite still being under warranty. Shortly after purchase, it stopped cooling properly. When the service team inspected it, they stated it was a “factory defect,” replaced a part, and still demanded a repair fee even though it was under warranty. Soon after, the same issue occurred again, and now the refrigerator has completely stopped working. For about two weeks, we’ve been forced to store our food on the balcony, resulting in everything spoiling and producing a bad odor. More importantly, my father is a cancer patient who relies on medication imported from abroad that must be stored under cold-chain conditions. Without a working refrigerator, we cannot preserve his medicine. When we contacted the service again, they said only a repair could be done, and both the customer representative and service staff insisted on repairing it. It’s obvious that once the warranty expires, the same issue will recur, as it has already happened before. Therefore, I absolutely do not accept another repair and also request a refund for the repair fee charged during the first service. In accordance with Article 11 of the Consumer Protection Law No. 6502, I urgently request that the refrigerator be replaced with a higher model at no additional cost. Given my father’s health condition, we expect our issue to be resolved immediately, yet despite clearly emphasizing the urgency, the company has failed to act. All the appliances in my home and summer house are Bosch, and I’ve always recommended the brand to my relatives, but after this experience—especially with a health issue involved—I can no longer recommend Bosch to anyone. This situation has been a serious disappointment and a poor reflection on the company.
Our Bosch refrigerator has been completely broken for about two weeks, and even though it is under warranty, the company is not contacting us in any way. This product already started failing to cool shortly after it was purchased. The service previously said it was a 'factory defect' and replaced a part, but the problem never ended. Right now, the refrigerator is not working at all. For two weeks, neither customer service nor the service team has properly taken care of the issue. They only responded once when I wrote through Şikayetvar, then silence again. I have to buy groceries every day and everything I buy spoils. In short, I am throwing my money away. My father has bladder cancer and his cold chain medication (BCG vaccine) must be stored in the refrigerator. Is the company taking responsibility for this situation? No. It is unacceptable for such a big company like Bosch to act so insensitive and uninterested! I have submitted my complaint to CİMER, the Ministry of Trade, and the Consumer Arbitration Committee regarding this issue. I do not want to be stalled anymore, I want an urgent solution. I am willing to pay the price difference, whatever it is, and I demand the product be replaced with a different model. I am writing repeatedly so that friends considering buying a Bosch refrigerator take my situation into account, because my problem still has not been resolved. The Bosch brand, which we bought thinking it was good, is a company that victimizes its customers and does not stand behind the problems experienced! If the necessary solution is not provided, I will initiate legal proceedings before the Consumer Court along with the Consumer Arbitration Committee process.
We purchased the Bosch KDN55NWF1N model refrigerator in cash from the Bosch store in Bahçelievler, Istanbul. Ever since we bought the device, we have been constantly experiencing cooling problems. It broke down before the first year was over; the service team came and identified a factory defect, replacing a part inside. However, the same problem recurred shortly after, and we had to call the service again. Each time, only a temporary solution was provided, and we never got a permanent result.
Currently, the refrigerator has completely lost its function, so we unplugged it two weeks ago and cannot use it. My father, who has cancer, lives in our home and needs to store his medication in a cold chain; since the refrigerator is broken, he cannot get his medicine. Also, all our food has spoiled multiple times, and today I shopped again but am worried that everything will spoil again by morning.
We contacted the authorized service on October 28, and they told us that only a repair could be done, but I absolutely do not accept this. The device has already been repaired twice, and we experienced the same problem each time. If it breaks down again after the warranty period ends, I will be left at a loss. For this reason, I want the product to be replaced, and I am willing to pay the price difference for a higher model. Despite stating our urgency multiple times, the authorized person has not responded for 3 days, using the holiday as an excuse, and our grievance continues.
I urgently request that our grievance be resolved, the device be replaced, and that we be contacted quickly.
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