Bosch Sold Me a Faulty Washing Machine and Forced Only Repairs

“My Bosch Washing Machine Consumer Experience We purchased a washing machine from the Bosch Axis AVM dealer. The product was delivered to my 77-year-old mother’s home. During delivery, my mother was unable to thoroughly inspect the product, and the delivery documents had to be signed. Later, it was discovered that the machine was dented, and parts were replaced. From the very first use, the machine began experiencing serious malfunctions. It would not stay in place while operating and would disconnect its hoses, rendering it unusable. When we reported this issue to the dealer, their response was: “We are not concerned with this.” We then filed a service request with Bosch Customer Service. However, instead of accepting the return of the product, customer service offered only the option of repair. Despite repeatedly stating that we did not want the machine to be repaired, no alternative solution was provided, and the product was forcibly taken for repair. Over the past 13 months, the same product has been repeatedly repaired, yet the issues have never been resolved. During this time, our grievance has continued, while the value of the product has risen sharply. We purchased the machine for 23,000 ₺, whereas today the same model costs 57,000 ₺. This disparity has further deepened our financial loss and consumer disadvantage. The Bosch dealer and service in Turkey are exploiting legal loopholes to violate consumer rights, leaving customers helpless by imposing a “mandatory repair” policy. Despite Robert Bosch’s famous statement in 1886, “I would rather lose money than trust,” it is disheartening to see that consumers in Turkey are not afforded the same level of assurance. Such treatment is something a German citizen would never face, yet it clearly demonstrates that consumers in Turkey are insufficiently protected under the law. In our opinion, Bosch Turkey prioritizes sustaining its revenue at the expense of consumer losses rather than focusing on customer satisfaction. In conclusion, the problems we have faced with this washing machine have not been resolved for 13 months. Despite multiple repairs, the product has not been permanently fixed. We wish to share this experience publicly in order to highlight the urgent need for stronger consumer protection and to prevent such grievances from continuing.”