On April 22, 2024, I purchased a DWK65AD20R model hood from the Bosch branch in Laleli, Yunusemre, Manisa. Since the day I bought it, the suction power has been weak, and the device has intermittently turned on and off by itself, flickering continuously. Over the past two months, this issue has become constant, and I’ve had to unplug the device. I haven’t been able to use the hood for about a month and a half. During this time, Bosch authorized service visited four times. The first time, they said the wrong part had arrived; during the next three visits, they replaced parts, but the issue persisted. After the third replacement, I requested a product replacement, but it was rejected, and another part replacement was suggested. I refused the fourth replacement and filed a complaint with the Consumer Rights Authority. My product is still under warranty, and no fee has been requested so far. Since the problem continues despite multiple repairs, I am requesting that Bosch replace the product. I kindly ask for a permanent resolution to this issue as soon as possible.
Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Representative will contact you regarding your application as soon as possible. For all your applications, our Bosch Call Center at 444 63 33 is at your service 24/7 from anywhere in Turkey. Additionally, if you reach us through the Customer Service page on www.bosch-home.com or via our email address [email protected], you will be contacted immediately. Thank you for your interest in our brand. Best regards, BOSCH Communication Center
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