The Bosch Serie 6 washing machine I purchased on September 25, 2025, started having issues from the very first day of installation. When I try to use it, sometimes the screen does not turn on for 3 hours, sometimes for 1 hour, and even when it eventually works, it starts with a delay. I also have video recordings showing this issue. I reported the problem to Hepsiburada, the delivering dealer AgeEvGeteçleri, and Bosch customer service, but all three keep redirecting me to each other and no one takes responsibility. The dealer says they can only accept my return request with a service report, Hepsiburada canceled my return request without informing me, and Bosch customer service, despite seeing the videos, only suggests temporary and inadequate solutions like “unplug and plug it back in.” One Bosch representative even said they could not explain the return of this product to their superiors. Since this is a product only 2 days old and under warranty, I request that the problem be resolved with either a return or replacement. Otherwise, I will apply to the Consumer Arbitration Board. My order/invoice number is: eve202500000****.
For 20 days now, I’ve been dealing with an unresolved issue with my Bosch washing machine. Customer service has been nothing but frustrating—offering excuses, providing misleading information, and speaking rudely. They have failed to supply the necessary replacement part despite repeated attempts. ...
My Bosch Serie 6 washing machine has been completely unresponsive since last night at 11 PM, with the lock symbol stuck on the spin cycle. This is not a child lock issue—I already tried opening the lower and upper panels and attempted multiple troubleshooting steps, but nothing works. The machine wi...
I ordered a Bosch Serie 4 10KG 1200 RPM WGA25200TR BRAND/MODEL washing machine from the Bosch-Home website on June 28, 2023, paying 14,730 TL. I have yet to receive my washing machine as of August 8, 2023. Despite the fact that I paid the second installment with my credit card, the machine has yet t...
On August 23, 2022, I purchased a Bosch washing machine, and with just six months left on the warranty, it started leaking water from the back. As I tried to stop the leak, the machine’s programs froze, so I immediately contacted Bosch service for assistance. After inspection, the technicians repor...
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