Bosch Deceptive Sale - Misled on Servis Plus Contract
On Tuesday, September 23, at 10:25, I was sold a service called “Servis Plus” under the name of a maintenance contract by the Bosch authorized service. During the sale, I was told that this service would last for three years and that I could benefit from partial maintenance each year. However, I later found out that this information was not true and that I had been misled. The very next day, on Wednesday, September 24, I submitted my objection to Bosch customer service. I have contacted them repeatedly by both phone and email, but customer service kept stalling me, deliberately extending the process to make me exceed my legal 14-day right of withdrawal. So far, no solution has been offered, and my cancellation request has not been fulfilled. I paid ₺1979 for this service with my credit card. The document number of the transaction is 149028741. Because of this misleading sale, I have suffered both financially and emotionally. I did not expect such an approach from a brand like Bosch. I want to emphasize the urgency of this matter, as the process has been very draining for me. I demand that the cancellation be processed immediately and a refund issued. Otherwise, I will file a complaint against Bosch in the Consumer Court due to misleading sales practices.
Not only has my issue still not been resolved, but I am also being called by the head office and told that a refund has not been made. I am checking my bank account—there is no refund. I was told that accounting would be consulted and I would be contacted again. It seems you have made it a principle to do everything that should not be done in the name of professionalism. Leaving aside the irony, this situation has truly started to become dramatic. On Tuesday, you say the refund has been approved, and then on Friday, you call me just to hear from me that the refund has not been made. I have witnessed all your operational inadequacies, from your staff in the field to the head office. This situation has shown me that the perception of Bosch as a global brand is nothing more than just a claim. I am writing this so it is recorded. I had also stated this previously when speaking with the customer representative. I declare that if the legal period of 14 days is exceeded, all responsibility lies with Bosch and that Bosch is solely responsible for the delay in this process. Bosch is the only party responsible for any loss of rights I may suffer as a result of this situation.
