On Tuesday, September 23, at 10:25, I was sold a service called “Servis Plus” under the name of a maintenance contract by the Bosch authorized service. During the sale, I was told that this service would last for three years and that I could benefit from partial maintenance each year. However, I later found out that this information was not true and that I had been misled. The very next day, on Wednesday, September 24, I submitted my objection to Bosch customer service. I have contacted them repeatedly by both phone and email, but customer service kept stalling me, deliberately extending the process to make me exceed my legal 14-day right of withdrawal. So far, no solution has been offered, and my cancellation request has not been fulfilled. I paid ₺1979 for this service with my credit card. The document number of the transaction is 149028741. Because of this misleading sale, I have suffered both financially and emotionally. I did not expect such an approach from a brand like Bosch. I want to emphasize the urgency of this matter, as the process has been very draining for me. I demand that the cancellation be processed immediately and a refund issued. Otherwise, I will file a complaint against Bosch in the Consumer Court due to misleading sales practices.
I bought a Bosch dryer, and when the service came for installation, I asked for information about an additional warranty period. In response, the service told me that as part of a promotion, they provide an additional 3 free services with the warranty extension. So, without hesitation, I paid for th...
A few months after purchasing my Bosch dishwasher, I noticed scratches and deformations on the interior side seals, even in areas that dishes don’t touch, including the upper section. Suspecting a defect, I contacted customer service, and a service record was created. The technician who inspected it...
In 2016, I purchased a double-door Bosch Inox refrigerator, advertised as “stainless.” Recently, I noticed a rust patch about 1 cm in size on the bottom edge of the upper door—clearly visible and unacceptable for a product sold as rust-resistant. I immediately called Bosch’s customer service, and a ...
I chose Bosch for all my home appliances, thinking I was making the right decision. Unfortunately, I regret it now. Today, I called for service because my No-Frost refrigerator stopped cooling, and the technician told me that the motor is faulty. My fridge is only 7 years old, and when I purchased i...
The promised warranty extension is not honored, I purchased a refrigerator, washing machine and dishwasher from Bosch on July 25, 2020, my products have a 3-year warranty, I was informed that I can purchase an additional +4 year warranty if I want within 3 years, both by the company I purchased, Bos...
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