I have been using a Bosch air conditioner in my home for about three months, and since the first day I bought it, there has been a persistent Wi‑Fi problem. Whenever there is a power cut, the air conditioner does not automatically reconnect to Wi‑Fi, and I have to manually reconnect it every time. This situation has become very annoying in daily use. I contacted Bosch customer service about this issue, and a service team was sent. The service team stated that they would consult the factory and get back to me, but no concrete action has been taken so far. Every time I call, I am told things like “we will ask the factory”, “we will ask Germany”, “we will call you”, but the last time the service came was about two months ago, and since then no one has called or informed me. About a month ago, I called again and asked whether there was any response from the factory, and I was told that there was still no response and that they would get back to me, but I still have not received any information, and I continue to reconnect the device to Wi‑Fi manually after every power cut. I am dissatisfied both with the technical problem of the air conditioner and with the lack of clear and timely feedback from the service and the factory. I request that my air conditioner be promptly resolved in a way that it automatically reconnects to Wi‑Fi after power cuts, and if this is not technically possible, that the device be replaced with a properly functioning one or that a refund be provided.
I wish I hadn't bought an air conditioner from Bosch 15 days ago. They don't even have an AC installation service, and the one they sent wouldn't do it. When I called Bosch's customer service, they kept saying they would send another service, but nothing happened. I don't know what to do. As if that...
On July 26 at 4:49 PM, I purchased all the appliances in my home from Bosch, and it hasn't even been a year since. I planned to have an air conditioner installed, but due to the distance between the AC room and the apartment, I was charged ₺15,000 for the installation. Despite paying the full amount...
My 2-year-old Bosch refrigerator has been causing me endless frustration for the past three months by repeatedly failing to cool properly. After reporting the problem to the service center, the compressor was replaced, but the problem reappeared. I submitted another service request and was told that...
I purchased a Bosch refrigerator, expecting top-notch quality, but I've been struggling with a constant beeping problem for more than a year now. Even after having components replaced twice by the official service, the issue persists with no signs of improvement. Just when I believe it's resolved, t...
Imagine this: I bought a Bosch refrigerator only two years ago, and even though it's still under warranty for three more years, it has already broken down three times in just one month. Believe it or not, it happened three times within a single month! Despite this, the company continues to insist on...
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