Bosch BCS1041WAC Vacuum Broken In Four Months - Spare Part Delay From Germany

I purchased a Bosch BCS1041WAC Unlimited 10 cordless vacuum cleaner. Before it failed, I was satisfied with the product, and I chose this brand mainly because I trusted its service network. However, before 4 months had passed, the product malfunctioned and I had to call the authorized service. The service process started on 23.11.2025. The technicians who came stated that the problem was caused by a simple dust container, but they did not have this part in stock. After my own persistent phone calls, the part was only entered into the system about a week later. When I asked about the supply time, I was told that the part was not available in the warehouses and would be requested from Germany, and that this would take at least 20 days. During this whole process, I did not receive any clear date or proactive information from the service; I had to call every time, and I was only told “approximately within 15 days”. I find it unacceptable that a basic part for a newly purchased and under-warranty product cannot be supplied quickly and that the customer is left without clear information for such a long time. I request that my device be replaced with a new one without further delay and that this process be concluded as soon as possible. In addition, I would like consumers who, like us, choose Bosch trusting its service quality to be aware of such situations, and I kindly request that the necessary steps be taken so that similar issues do not recur.