The installation of my Bosch GC2200IW 24 c 23 model combi boiler was completed on 14.09.2022, with the warranty set to expire on 15.09.2027. During installation, I was not given any information regarding the extended warranty or its coverage, nor was I offered any additional warranty or maintenance services. When I later requested maintenance for my device, which is still under warranty, I was initially told it would be carried out under warranty, but afterward, a fee was demanded. I contacted Bosch customer service about this issue and was later called by Mr. G***** who informed me that no action could be taken in the name of customer satisfaction. I still have the service receipt for the initial start-up of the combi boiler, receipt number: 177821. Throughout this process, I expect both the service team and the communication center to provide customers with clear, transparent, and accurate information, and not to first claim the maintenance is free only to later charge for it. To prevent my trust in the Bosch brand from being undermined, I request that my grievance be resolved and that my right to maintenance under warranty be fulfilled.
The Bosch service center presents the boiler malfunctions and claims that "you did not have maintenance, so parts cannot be replaced or repaired." While the service was confirming the replacement of the part under warranty on the first visit, you sent a report that it was caused by the lime in the w...
In July 2024, I purchased a Bosch refrigerator with an extended warranty. I am still paying for it, yet only seven months later, the freezer stopped cooling properly and displayed an error. I contacted customer service, and a technician came on Friday evening. On Saturday morning, they installed a ...
On February 14th, 2023, I noticed water pouring from my Bosch boiler, so I immediately turned off the water valve and the electrical switch to my house. I requested that their service department come and investigate the problem, which they did. Unfortunately, the technician appeared to overtighten t...
On October 1, 2022, I purchased a Bosch WG A244xstr Serie 4 model washing machine from a Bosch dealer. When the machine began to produce noise after one month, I requested service. The service indicated there was no problem with the machine, only incorrect laundry loading. Despite loading fewer clot...
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