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Bosch Washing Machine Paint Bubbling Problem Not Covered Under Warranty

Bosch Washing Machine Paint Bubbling Problem Not Covered Under Warranty
Murat
September 22, 2025 7:00 PM67
Murat's Thank You Message
They came and fixed the malfunction, thank you for their attention.

In 2021, I purchased a Bosch refrigerator, washing machine, dishwasher, and extractor fan from Kocaeli. We used the washing machine in the kitchen under proper conditions and maintained it well, but toward the end of 2023, paint bubbles began to appear on the front side of the machine, on the upper body section, and have increased over time. The machine works fine otherwise; the only issue is the paint bubbling. When I contacted Bosch customer service about this, I was told that the problem might be due to user error and was offered only a paid service. However, when my father-in-law experienced a similar issue with an Arçelik dishwasher, the product was replaced free of charge. It was disappointing that a major and reliable company like Bosch does not provide warranty coverage for the product’s body and leaves customers at a disadvantage in such cases. I paid around ₺3000 for this washing machine, and I believe the paint bubbling is not caused by user error but is likely a manufacturing defect. I expect Bosch to provide a free replacement or a proper solution under warranty for the product body.

September 23, 2025 9:10 AM (14 hours after complaint)

Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Representative will contact you regarding your application as soon as possible. For all your applications, our Bosch Call Center is at your service 24/7 from anywhere in Turkey. Additionally, you will be contacted immediately. Thank you for your interest in our brand. Best regards, BOSCH Communication Center

Murat
Murat
September 24, 2025 6:22 PM

They came and fixed the malfunction, thank you for their attention.

Murat
Murat
September 24, 2025 8:17 PM

Thank you for your services.

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