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Derya is very satisfied with the result
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Betterme App Overcharged Me Unfairly! How to Cancel Membership and Get a Refund

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June 09, 2023 1:46 pm
676
Derya's Thank You Message
“Thank you for getting in touch during the process and resolving the issue. I was very afraid that I wouldn't be able to find someone to talk to. Thanks”

I bought a trial package on the Betterme app for a month and I'm excited to check out what it can do. As I was making the payment, the amount displayed was 57.82 Turkish liras. It seemed like a fair price and I could afford it. But to my disappointment, when I looked at my bank statement, I saw that I was charged an extra 469.99 Turkish liras. I was totally caught off guard by this deduction and now I'm confused and annoyed. My main aim is to get rid of the program that I accidentally got and also to get my money back quickly for the amount that was charged unfairly. I think it's only right that Betterme gives me back the extra money they took from my account. I get that mistakes can happen, but Betterme needs to make sure they're being upfront and giving users a good experience since they're a well-known company. At first, I was interested in the app's benefits that were advertised, but this bad experience has made me question if the Betterme platform is trustworthy.

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1 Supporter
June 15, 2023 1:28 pm (5 days after complaint)
Derya
Derya
July 05, 2023 10:50 am

Thank you for getting in touch during the process and resolving the issue. I was very afraid that I wouldn't be able to find someone to talk to. Thanks

March 03, 2024 5:24 pm
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