Bershka product return

On November 24, 2025, I bought a charcoal-gray coat from the Bershka store at Eskişehir Espark Mall for $68. After using it for a short time, the coat started pilling noticeably, and because I believed the product was defective, I requested a return. For the return/exchange process, I was asked to p...

I purchased two products from the Bershka online store and returned them because the sizes were too large. I sent the items back on January 27 and January 30, with return numbers 6001435086 and 6001495569. The total amount I paid was $49, with each product costing $25, and the payment was made by cr...

My order number 40344810790 from Bershka’s website was delivered to me via UPS Turkey; however, since the system still shows the order as not delivered, I am unable to start the return process. I have received the item, but because it does not appear as “delivered” in the app or on the website, I ca...

My order number 40343812562, which I placed through Bershka’s online store on January 15, 2026, was shipped via Hepsijet. However, the couriers never came to my address and did not attempt to contact me by phone, yet a return process was arbitrarily initiated for my items. No courier came to my hom...

On November 28, 2025, I purchased a blue hoodie (Ref. 7369/190/400) from Bershka. I bought this item during the November sales, but it wasn’t shipped until nearly a month later, via a shipping company called Cargo X. The courier company tried to call me only once, around December 13, 2025. I wasn’t ...

On December 12, 2025, I purchased a black quilted men’s jacket (product code: 6773/777/800) from Bershka’s official website. I paid $50 in three installments using my credit card. My order was processed to be shipped via UPS Turkey, and the delivery window was stated as December 17–19, 2025. However...

On November 29, I ordered a puffer jacket from Bershka’s official website. When I later wanted to return the item, I was provided with a return barcode, but I was informed that I could not complete the return on December 16 because the barcode had expired. I then requested a new return barcode, but ...

My Bershka order (No: 40227615207), which was delivered today, arrived defective. I immediately requested a return and selected the “defective item” option. However, I never received the return label email. I waited another 30 minutes, and still nothing arrived. When I called customer service, they ...

On July 15, 2025, I purchased a pair of cargo Bermuda shorts through the Bershka app. Since the size did not fit, I returned the item unused and with the tag still attached. My order number for this return is 2005341413. On the same day, I returned another product and received that refund within two...

On August 30, 2025, I purchased a pair of jeans (code: smc 10001446) from the Bershka Ankamall store. Despite being worn only 2–3 times, the jeans tore without any snagging or user error. Under normal use, a product should not suffer damage this quickly. The jeans were never washed and are almost in...

In my first purchase from Bershka’s online store, I ordered a baggy fit hem jeans using my credit card. I placed the order as a guest, without creating an account, and I received the product today. I now want to return it. However, when I try to start the guest return process, the page does not ope...

On July 7th, 2025, I placed an order via bershka.com, requesting in-store delivery to Istanbul Emaar AVM Bershka. According to the tracking information, the package was handed over to Kargoist and reached the Kadıköy branch on July 8th, 2025. However, the status remained unchanged for weeks, with no...

I placed an order from Bershka on May 26. My order has been in the "shipped" stage for more than a month. I talked to customer service almost every day, they said they created a request. In another call, they said my cargo was lost and created a new order request. When I called again today, I learne...

On March 23, 2025, I placed an order through the Bershka website with Order No: 40296288882. My order was split into two separate shipments in the system. Although Shipment 2/2 (Tracking No: 920346490) was delivered to me, Shipment 1/2 (Tracking No: 920346492) has still not been delivered. Today is ...

I was really surprised by the lack of attention to detail from a brand such as Bershka. I was taken aback when I opened my package and found visible menstrual blood on the bodysuit they sent me. I honestly found it hard to comprehend—how could this possibly get through a quality check, assuming ther...

Bershka did not accept the return of the coat even though it was not the customer's fault. Although I wore the product very little, it pilled excessively, and it looks bad because of the pilling. They claimed it was the customer's fault, which felt unfair considering how careful I was with it. I mad...

+1

I deeply regret purchasing from Bershka. I bought a pair of pants from the Ankara/Kentpark store, and in a short time, the side pockets tore, and the front areas became pilled and deformed. When I returned to the store to address the issue, they dismissed me, claiming it was "user error" and offered...

+1

I purchased a pair of fur boots from Bershka about 2-3 months ago, but after wearing them only once, I decided to wash them in the machine because they got dirty. To my shock, the sole completely fell apart after just one wash! I never expected such poor quality from a brand like Bershka. I need to...

I purchased a jacket from Bershka a year ago but didn’t wear it until recently when the weather got colder. After wearing it for barely a week, the jacket’s leather started peeling off like flakes. Despite taking good care of it, the quality turned out to be extremely poor for a brand like Bershka. ...

When my box arrived, I was surprised to see that they had sent a totally different item—a long coat in another color—after ordering a cropped jacket from Bershka. The label tag still says "cropped jacket," which further muddies matters. After spending about an hour back and forth with the chat agent...

I ordered two leather coats from the Bershka brand via Trendyol—one in size L and one in size M. Both coats were too large, so I created a return request. Since they were delivered to me in a single package, I returned them together in the same package using a single return code. However, I was info...

I bought a pair of shoes from Bershka, and only two days into wearing them, my feet ended up with some really painful wounds. At this point, I can't even put on socks or shoes due to the pain. I contacted Bershka’s customer service, but all I got was a dismissive reply stating that my return was den...

I ordered a product from Bershka's mobile application. When my product exceeded the estimated delivery time, I contacted customer service. I chose to have my product delivered to the store. And my product was returned to the warehouse due to the store's address change. I still view it as sent from t...

I bought a bag from Bershka on sale, and I’m extremely disappointed with what I received. The bag had visible cut marks on the side and white paint stains on the handle. It’s infuriating to think they would send such a damaged product just because it was on sale. To make matters worse, they shipped ...