I am writing regarding a serious problem with the return process for my Bershka order number 40282874207. Through the B...ershka mobile application, I previously generated a return shipping code for my order. The application clearly stated that I could return the product until June 8, which led me to
I am writing to express my dissatisfaction with the treatment I received at the Bershka Bursa Sur Yapı AVM store during ...a simple size exchange. On June 3, 2026, at approximately 4:38 PM, I visited the store to exchange a black basic T-shirt that I had purchased on May 20, 2026, for ₺350. At the tim
On April 25, 2026, around 8:39 PM, my 12‑year‑old daughter bought a white Bershka t‑shirt from your Akbatı Shopping Mall... store in Istanbul without trying it on, as she had previously purchased two different colors of the same model and was satisfied with them. When she tried the white t‑shirt at hom
On January 16, I purchased an item from the Bershka online store using my credit card. Although I returned the product s...hortly afterward, months have passed and my refund has still not been processed. I do not remember the exact return date, but the item was sent back via shipping soon after delive
On November 24, 2025, I bought a charcoal-gray coat from the Bershka store at Eskişehir Espark Mall for $68. After using... it for a short time, the coat started pilling noticeably, and because I believed the product was defective, I requested a return. For the return/exchange process, I was asked to p
I purchased two products from the Bershka online store and returned them because the sizes were too large. I sent the it...ems back on January 27 and January 30, with return numbers 6001435086 and 6001495569. The total amount I paid was $49, with each product costing $25, and the payment was made by cr
On November 28, 2025, I purchased a blue hoodie (Ref. 7369/190/400) from Bershka. I bought this item during the November... sales, but it wasn’t shipped until nearly a month later, via a shipping company called Cargo X. The courier company tried to call me only once, around December 13, 2025. I wasn’t
On December 12, 2025, I purchased a black quilted men’s jacket (product code: 6773/777/800) from Bershka’s official webs...ite. I paid $50 in three installments using my credit card. My order was processed to be shipped via UPS Turkey, and the delivery window was stated as December 17–19, 2025. However
On November 29, I ordered a puffer jacket from Bershka’s official website. When I later wanted to return the item, I was... provided with a return barcode, but I was informed that I could not complete the return on December 16 because the barcode had expired. I then requested a new return barcode, but
My Bershka order (No: 40227615207), which was delivered today, arrived defective. I immediately requested a return and s...elected the “defective item” option. However, I never received the return label email. I waited another 30 minutes, and still nothing arrived. When I called customer service, they
On July 15, 2025, I purchased a pair of cargo Bermuda shorts through the Bershka app. Since the size did not fit, I retu...rned the item unused and with the tag still attached. My order number for this return is 2005341413. On the same day, I returned another product and received that refund within two
On August 30, 2025, I purchased a pair of jeans (code: smc 10001446) from the Bershka Ankamall store. Despite being worn... only 2–3 times, the jeans tore without any snagging or user error. Under normal use, a product should not suffer damage this quickly. The jeans were never washed and are almost in
In my first purchase from Bershka’s online store, I ordered a baggy fit hem jeans using my credit card. I placed the ord...er as a guest, without creating an account, and I received the product today. I now want to return it. However, when I try to start the guest return process, the page does not ope
On July 7th, 2025, I placed an order via bershka.com, requesting in-store delivery to Istanbul Emaar AVM Bershka. Accord...ing to the tracking information, the package was handed over to Kargoist and reached the Kadıköy branch on July 8th, 2025. However, the status remained unchanged for weeks, with no
I placed an order from Bershka on May 26. My order has been in the "shipped" stage for more than a month. I talked to cu...stomer service almost every day, they said they created a request. In another call, they said my cargo was lost and created a new order request. When I called again today, I learne
On March 23, 2025, I placed an order through the Bershka website with Order No: 40296288882. My order was split into two... separate shipments in the system. Although Shipment 2/2 (Tracking No: 920346490) was delivered to me, Shipment 1/2 (Tracking No: 920346492) has still not been delivered. Today is
I was really surprised by the lack of attention to detail from a brand such as Bershka. I was taken aback when I opened ...my package and found visible menstrual blood on the bodysuit they sent me. I honestly found it hard to comprehend—how could this possibly get through a quality check, assuming ther
Bershka did not accept the return of the coat even though it was not the customer's fault. Although I wore the product v...ery little, it pilled excessively, and it looks bad because of the pilling. They claimed it was the customer's fault, which felt unfair considering how careful I was with it. I mad
I deeply regret purchasing from Bershka. I bought a pair of pants from the Ankara/Kentpark store, and in a short time, t...he side pockets tore, and the front areas became pilled and deformed. When I returned to the store to address the issue, they dismissed me, claiming it was "user error" and offered
I purchased a pair of fur boots from Bershka about 2-3 months ago, but after wearing them only once, I decided to wash t...hem in the machine because they got dirty. To my shock, the sole completely fell apart after just one wash! I never expected such poor quality from a brand like Bershka. I need to
I purchased a jacket from Bershka a year ago but didn’t wear it until recently when the weather got colder. After wearin...g it for barely a week, the jacket’s leather started peeling off like flakes. Despite taking good care of it, the quality turned out to be extremely poor for a brand like Bershka.
When my box arrived, I was surprised to see that they had sent a totally different item—a long coat in another color—aft...er ordering a cropped jacket from Bershka. The label tag still says "cropped jacket," which further muddies matters. After spending about an hour back and forth with the chat agent
I ordered two leather coats from the Bershka brand via Trendyol—one in size L and one in size M. Both coats were too lar...ge, so I created a return request. Since they were delivered to me in a single package, I returned them together in the same package using a single return code. However, I was info
I bought a pair of shoes from Bershka, and only two days into wearing them, my feet ended up with some really painful wo...unds. At this point, I can't even put on socks or shoes due to the pain. I contacted Bershka’s customer service, but all I got was a dismissive reply stating that my return was den
