Sephora Staff Treated Us Disrespectfully During Our Visit

On 12.11.2026 at around 21:30, my spouse and I visited the Sephora store in Panora AVM. When we wanted to try the tester product of the Guerlain brand, we were exposed to extremely humiliating and disturbing looks from the lady responsible for Shiseido at the stand area. As customers, we felt unwanted and belittled in the store. The negative attitude we experienced was not limited to the stand area; the approach of the cashier was equally disrespectful and off-putting. The behaviour of these staff members, whose names I do not know, seriously disturbed us at a time when we simply wanted to enjoy a pleasant shopping experience, and it has negatively affected our perception of the brand. At a time when brands such as Boyner Beauty and Beymen Beauty Studio have entered the Turkish market and strong competition exists, I cannot understand why a brand like Sephora allows its employees to push customers away with such behaviour instead of trying to win them over. Experiencing such disrespectful attitudes when customer-focused service is expected is truly upsetting. I request that the necessary warnings and actions be taken regarding the relevant staff at Panora AVM Sephora, that reminders and training be provided to employees on customer communication, and that the necessary measures be taken to ensure that such a situation does not occur again.