Bershka Shoes Gave Me Wounds in 2 Days and They Refused to Accept a Return

I bought a pair of shoes from Bershka, and only two days into wearing them, my feet ended up with some really painful wounds. At this point, I can't even put on socks or shoes due to the pain. I contacted Bershka’s customer service, but all I got was a dismissive reply stating that my return was denied for "incorrect use." I’m totally confused by this—was I meant to put the shoes on my hands instead of my feet? Apparently, my fundamental grasp of putting on shoes is under scrutiny. I was taken aback by the low quality and lack of helpfulness from a brand like Bershka. This whole experience has really made me think twice about coming back to shop here.