In my first purchase from Bershka’s online store, I ordered a baggy fit hem jeans using my credit card. I placed the order as a guest, without creating an account, and I received the product today. I now want to return it.
However, when I try to start the guest return process, the page does not open after clicking the “hand over to courier” step. I tested this on multiple devices, but the issue persists.
I also tried to contact Bershka customer service, but I could not find a reachable phone number. The WhatsApp live support line only redirects me to an automated assistant and does not provide a solution.
My order number is 40322209336. I request that my return be processed smoothly and that my payment be refunded. I have both the invoice and order details on hand.
On 26 November, I purchased a brown leather jacket with fur details in size M from Bershka’s website using the guest checkout option. I paid ₺2,090 by credit card for this order, and my order number is 40253989979. Although I received an order confirmation message and have my order number, more than...
I placed an order with Bershka (order number 40185343759) three weeks ago, and it still hasn’t arrived. After reporting the issue, I contacted Hepsijet, who confirmed that my package was lost in transit. They informed me that Bershka must handle the situation by issuing a refund or sending a replace...
My Bershka order (No: 40227615207), which was delivered today, arrived defective. I immediately requested a return and selected the “defective item” option. However, I never received the return label email. I waited another 30 minutes, and still nothing arrived. When I called customer service, they ...
On July 26, I used the Bershka website to place an order, which was given the number 40202255052, but on July 27, much to my disappointment, they canceled my order. Since then, a number of business days have passed, and I still have not been issued a refund. Their WhatsApp support is a useless bot t...
I canceled my Bershka order before the product was even delivered, yet my refund still hasn’t been processed. I’ve been trying to contact customer service, but it’s completely impossible to reach anyone. The support line either doesn’t connect or keeps me waiting without a response. It’s unacceptab...
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